Jennifer Walker
Patient Access Service Representative II
Jenkinsburg
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Will contribute to team success and achieve positive results. Ready to take on new challenges and advance with dedication.
Overview
13
13
years of professional experience
Work History
Patient Access Service Representative
WellStar Health System
4 2021 - Current
- Register Patients, Collect Patient Payments, Create Deposits, Answered Patient Questions, Verified Patient’s Insurance, Answered Phone Calls
Patient Service Representative
FirstSource Medassist
02.2018 - 04.2021
- Help Patient Complete Medicaid Applications, Bill Insurances for Facility, Work Closely with the Department of Social Services, Answer Questions about Medicaid Process, Help Patient Start Social Security Disability Process
Patient Access Coordinator
DLP Maria Parham Health
08.2013 - 02.2018
- Registered Patients, Scheduled Patients, Verified Patient’s Insurance, Initiated and Received Authorizations, Answered Patient Questions, Collect Patient Payments, Coordinator over the Emergency Room, Oncology, and Outpatient Registration areas, Composed schedule for employees
Babysitter
Shannon Satterwhite
05.2011 - 05.2013
- Ran errands when needed, Assisted with household duties
Education
Associate of Applied Science - Healthcare Managment
Southern Crescent Technical College
Griffin, GA 05.2001 -
Skills
Patient confidentiality
Healthcare Systems Knowledge
Appointment Scheduling
Information Collection
Insurance Verification
Problem-Solving
Education
Southern Crescent Technical College - Health Care Management, Vance Granville Community College - 1.5 years of general education, Medical Office Administration Courses, JF Webb SHLS 08/08 - 06/12 - HS Diploma
Personal Qualifications
11 years computer experience included but not limited to Word, Excel, PowerPoint, Type 50 wpms, 11 years of customer service experience, 11 years of collection and cashier experience, 11 years of experience with daily office equipment (i.e. fax, printer, copier, and telephone)
References
- Tracie Spry, Manager Granville Health Hospital, 919-603-4092
- Alicia Sparks, 911 Dispatcher, 919-514-9072
- Robert Bowen, Manager Granville Public Health, 252-432-5396
Timeline
Patient Service Representative
FirstSource Medassist
02.2018 - 04.2021
Patient Access Coordinator
DLP Maria Parham Health
08.2013 - 02.2018
Babysitter
Shannon Satterwhite
05.2011 - 05.2013
Associate of Applied Science - Healthcare Managment
Southern Crescent Technical College
05.2001 -
Patient Access Service Representative
WellStar Health System
4 2021 - Current
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