Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Williams

Metter

Summary

Dynamic delivery professional with a positive attitude and a proven track record at Swift Transportation. Expert in optimizing routes and enhancing customer satisfaction through effective communication and teamwork. Skilled in fleet management and safety protocols, ensuring timely and accurate deliveries while maintaining high standards of service.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Dependable [Desired Position] with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Knowledgeable [Desired Position] with strong background in managing drivers to ensure seamless operations and timely deliveries. Demonstrated success in improving route efficiency and driver satisfaction. Proven ability to effectively communicate and problem-solve in high-pressure situations.

Professional logistics leader with strong expertise in fleet management, route optimization, and driver training. Proven track record in enhancing operational efficiency through effective team collaboration and adaptable leadership. Known for reliability, effective communication, and solution-oriented approach in fast-paced environments. Skilled in regulatory compliance, safety standards, and performance analysis.

Experienced with driver management, route optimization, and team leadership. Utilizes strategic planning to enhance efficiency and ensure timely deliveries. Track record of effective communication and problem-solving in dynamic environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Delivery Driver

DoorDash/Spark
02.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Driver Manager/Planner

Swift Transportation
09.2005 - 11.2023
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Drove safely in various weather and road conditions to avoid accidents.

Education

Bachelor of Business Administration - Business

University of Phoenix
Phoenix, AZ

GED -

Swainsboro Technical College
Swainsboro, GA
04-1996

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Timeline

Delivery Driver

DoorDash/Spark
02.2022 - Current

Driver Manager/Planner

Swift Transportation
09.2005 - 11.2023

Bachelor of Business Administration - Business

University of Phoenix

GED -

Swainsboro Technical College
Jennifer Williams