Jennifer Young
Dallas,GA
Summary
Areas of Expertise:
A results-driven sales and client experience professional with 11+ years at AdvancedMD, specializing in customer retention, account management, and software solutions. Recognized for optimizing client satisfaction, resolving complex issues, and driving revenue through strategic sales initiatives. Adept at managing the full customer lifecycle, from onboarding to upselling and retention. Client Experience & Customer Retention
Medical Software Sales (EHR & Practice Management), SaaS Sales Consultative Sales & Account Management
Problem Resolution & Process Improvement
Overview
11
11
years of professional experience
Work History
Client Retention Specialist
AdvancedMD
02.2014 - Current
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Spearheaded initiatives focused on enhancing overall customer experience, resulting in increased satisfaction ratings from both existing and new clients.
- Developed targeted strategies for promoting products and services based on client needs, driving increased sales revenue. Assist clients with product add-ons, ensuring they choose the best solutions for their needs.
- Lead client retention efforts, addressing concerns and offering solutions to prevent terminations.
- Generate estimates based on service requests and business needs.
- Research and resolve ongoing client issues, providing proactive updates and escalations as needed.
- Handle termination cases, guiding clients through the process while exploring retention opportunities.
- Address exporting-related inquiries, providing technical guidance and troubleshooting support.
- Act as the liaison between clients and internal teams, ensuring a seamless customer experience.
Medical Software Sales Representative 2014 – 2018
AdvancedMD
02.2014 - Current
- Mastered product knowledge through continuous training sessions, staying up-to-date on the latest features and updates.
- Improved CRM usage among team members for accurate tracking of leads, follow-ups, and deal progressions.
- Developed and implemented sales strategies to exceed monthly and annual quotas.
- Managed a sales pipeline in CRM, identifying key opportunities and closing deals.
- Conducted webinars and product demonstrations, customizing presentations for different healthcare disciplines.
- Provided ongoing account support, resolving client concerns post-sale.
- Assisted in EHR and billing services integration, collaborating with business development teams.
Education
Associate of Science - Exercise Science
Kennesaw State University
Kennesaw, GASkills
Technical Skills:
- CRM Software: NetSuite, Sugar CRM, Zoho CRM, Salesforce
- Microsoft Office Suite (Excel, Word, PowerPoint, Teams) Outlook,Microsoft 365, Google Workspace (Docs, Sheets, Drive, Meet), Adobe, Echosign
- B2B & SaaS Sales
Timeline
Client Retention Specialist
AdvancedMD
02.2014 - Current
Medical Software Sales Representative 2014 – 2018
AdvancedMD
02.2014 - Current
Associate of Science - Exercise Science
Kennesaw State University
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