Jennifer ("Jenna") Brown
BUFORD
Summary
I am an enthusiastic professional with experience in guest services within recreational environments and restaurants. I am committed to safety procedures and customer satisfaction while effectively addressing concerns and optimizing guest flow. Involvement in the University of North Georgia Public Safety Academy and Delta Zeta Sorority enhances my teamwork and leadership skills. By engaging in community and campus initiatives, I demonstrating strong organizational abilities.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Seasonal Slide Attendant
Margaritaville Snow Island
Buford
11.2025 - 01.2026
- Monitored snow slide operations, prioritizing guest safety and maximizing enjoyment.
- Enforced safety rules and regulations for guests.
- Assisted guests with slide instructions and proper usage techniques.
- Coordinated with team members to optimize guest flow management during peak times.
- Greeted guests and assisted with the loading and unloading of passengers onto slides.
- Addressed customer concerns, fostering a respectful environment for communication and responding effectively to enhance guest experience.
- Conducted routine inspections of slides for cleanliness and maintenance needs.
- Maintained equipment by reporting issues to management promptly.
Seasonal Slide Attendant
Margaritaville Snow Island
Buford
11.2024 - 01.2025
- Monitored snow slide operations, prioritizing guest safety and maximizing enjoyment.
- Enforced safety rules and regulations for guests.
- Assisted guests with slide instructions and proper usage techniques.
- Coordinated with team members to optimize guest flow management during peak times.
- Greeted guests and assisted with the loading and unloading of passengers onto slides.
- Addressed customer concerns, fostering a respectful environment for communication and responding effectively to enhance guest experience.
- Conducted routine inspections of slides for cleanliness and maintenance needs.
- Maintained equipment by reporting issues to management promptly.
Seasonal Lifeguard
Margaritaville
Buford
05.2022 - 08.2022
- Provided first aid and life-saving assistance, including CPR, during emergencies
- Monitored wave pool, water slides, and kiddie play area to ensure safety and rule compliance
- Educated guests on water and park safety rules while enforcing compliance to enhance overall safety
- Created a safe environment of fun and escapism for guests at all times
- Maintained cleanliness and organization of park facilities to ensure a safe and enjoyable experience for guests
- Completed incident and accident reports
- Cleaned park facilities and emptied trash cans before opening and after closing each shift
Seasonal Slide Attendant
Margaritaville Snow Island
Buford
11.2021 - 02.2022
- Monitored snow slide operations, prioritizing guest safety and maximizing enjoyment.
- Enforced safety rules and regulations for guests.
- Assisted guests with slide instructions and proper usage techniques.
- Coordinated with team members to optimize guest flow management during peak times.
- Greeted guests and assisted with the loading and unloading of passengers onto slides.
- Addressed customer concerns, fostering a respectful environment for communication and responding effectively to enhance guest experience.
- Conducted routine inspections of slides for cleanliness and maintenance needs.
- Maintained equipment by reporting issues to management promptly.
Seasonal Lifeguard
Margaritaville
Buford
06.2021 - 08.2021
- Provided first aid and life-saving assistance, including CPR, during emergencies
- Monitored wave pool, water slides, and kiddie play area to ensure safety and rule compliance
- Educated guests on water and park safety rules while enforcing compliance to enhance overall safety
- Maintained cleanliness and organization of park facilities to ensure a safe and enjoyable experience for guests
- Created a safe environment of fun and escapism for guests at all times
- Completed incident and accident reports
- Cleaning the park and emptying trash before opening and after closing each shift
Crew Member
Jersey Mike's Subs
Buford
03.2023 - 01.2024
- Assisted customers with menu selections and special requests for dietary needs.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Prepared and assembled sandwiches following company recipes and standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took customer's orders promptly while not making customers feel rushed.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Monitored food safety protocols to ensure compliance with health regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Addressed customer's concerns and reported complaints to management.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized and restocked supplies to support operations and team productivity.
Restaurant Hostess
Two Cities Pizza
Suwannee
03.2022 - 06.2022
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservation system to streamline seating and enhance guest experience.
- Monitored dining area flow to effectively reduce wait times during peak hours.
- Assisted servers by communicating guest needs and special requests effectively.
- Handled guest inquiries and resolved issues with professionalism and courtesy.
- Maintained cleanliness and organization of the host stand and the main floor throughout shifts.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered food orders to servers during busy shifts.
Courier
Bonds Realty
Buford
08.2021 - 03.2022
- Coordinated daily deliveries across Metro Atlanta, consistently meeting time constraints ensuring customer satisfaction.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Executed errands for the company, including purchasing supplies and delivering documents to support operational needs.
- Transported and carried heavy signs to place in front of houses to update the status of needed properties.
- Managed lockboxes and prepared houses for showings as needed.
- Maintained office cleanliness and organization weekly.
Education
Bachelor of Science - Criminal Justice
University of North Georgia
Dahlonega, GA05-2027
Skills
- Water safety
- Emergency procedures
- First aid response
- Safety procedures
- Team coordination
- Guest assistance
- Customer service
- Ticket taking
- Food Safety Operations
- Sanitation
- Time management
- Conflict resolution
- Equipment maintenance
- Cashier service
- Reservations management
- Strong teamwork
- Leadership qualities
- Energy and enthusiasm
- Strong work ethic
- Withstand outside environment and extreme weather for long periods of time
Certification
Oleoresin Capsicum Certification - University of North Georgia Public Safety Academy, Issued 2026
Timeline
Seasonal Slide Attendant
Margaritaville Snow Island
11.2025 - 01.2026
Seasonal Slide Attendant
Margaritaville Snow Island
11.2024 - 01.2025
Crew Member
Jersey Mike's Subs
03.2023 - 01.2024
Seasonal Lifeguard
Margaritaville
05.2022 - 08.2022
Restaurant Hostess
Two Cities Pizza
03.2022 - 06.2022
Seasonal Slide Attendant
Margaritaville Snow Island
11.2021 - 02.2022
Courier
Bonds Realty
08.2021 - 03.2022
Seasonal Lifeguard
Margaritaville
06.2021 - 08.2021
Bachelor of Science - Criminal Justice
University of North Georgia