Jennifer M. Banks
Covington
Summary
Diligent Front Office Assistant with strong background in managing front office tasks and ensuring smooth operations. Successfully coordinated schedules, managed correspondence, and provided top-tier customer service. Demonstrated organizational skills and effective communication in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Front Office Assistant
Northside Loganville Primary Care
Loganville, GA
08.2025 - Current
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Facilitated communication between medical staff and patients to ensure seamless service delivery.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Front Office Assistant
Piedmont Physicians Group
Conyers, GA
04.2024 - 05.2025
- Patient check in/check out
- Coordinated communication between patients and healthcare providers to ensure timely information flow.
- Verified/updated patient demographics
- Managed patient scheduling and confirmed appointments to enhance office efficiency.
Patient Services Specialist
Resurgens Orthopaedics
Atlanta, GA
07.2023 - 03.2024
- Managed scheduling and appointment coordination to optimize patient flow and office efficiency.
- Reviewed and updated customer information in database for accuracy.
- Scheduled/rescheduled appointments
- Assisted with inventory on worker’s comp medications
- Facilitated communication between patients and medical staff to enhance service delivery.
Front Desk Specialist
Village Medical
Stockbridge, GA
09.2022 - 05.2023
- Managed patient check-in processes, ensuring efficient service and accurate documentation.
- Collaborated with insurance representatives to verify coverage and resolve billing inquiries.
- Verified/updated patient information
- Coordinated appointment scheduling using electronic health record systems to optimize provider availability.
- Conducted confirmation calls
Front Desk Receptionist
Clarkson Eyecare
Conyers, GA
09.2021 - 09.2022
- Managed patient scheduling and appointment confirmations, optimizing daily operations.
- Coordinated patient intake processes, ensuring accurate information collection and documentation.
- Verified patient demographics & insurance information
- Referral of patients to specialists
- Performed confirmation calls
Call Center Agent
Department of Driver Services
Conyers, GA
03.2018 - 04.2020
- Reduced wait times by optimizing appointment scheduling processes.
- Managed a high volume of alphanumeric data entry tasks, maintaining exceptional attention to detail and accuracy.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Call Center Representative
Quest Services
Atlanta, GA
01.2010 - 01.2013
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Answered customer inquiries on mobile, internet and cable services.
- Ensured accurate alphanumeric data entry and prompt processing.
- Processed high volumes of payment transactions accurately and efficiently.
Education
Medical Billing & Coding Diploma - Remote
Penn Foster College
06-2027
Associates of Applied Science Degree - undefined
Fortis College
Centerville, OH01-2012
Skills
- Typing proficiency at 35-40 WPM
- Insurance eligibility verification
- Knowledge of clinical terminology
- Efficient appointment management
- Epic EMR proficiency
- Athena EMR proficiency
- Cerner EMR proficiency
- Scheduling appointments
- Direct patient support
Timeline
Front Office Assistant
Northside Loganville Primary Care
08.2025 - Current
Front Office Assistant
Piedmont Physicians Group
04.2024 - 05.2025
Patient Services Specialist
Resurgens Orthopaedics
07.2023 - 03.2024
Front Desk Specialist
Village Medical
09.2022 - 05.2023
Front Desk Receptionist
Clarkson Eyecare
09.2021 - 09.2022
Call Center Agent
Department of Driver Services
03.2018 - 04.2020
Call Center Representative
Quest Services
01.2010 - 01.2013
Associates of Applied Science Degree - undefined
Fortis College
Medical Billing & Coding Diploma - Remote
Penn Foster College