Jenny Anderson
Lyons
Summary
Dynamic professional with extensive experience in customer service and data entry, complemented by strong leadership abilities. Proficient in Microsoft Office, Yardi, and MRI, effectively managing vendor communications and enhancing operational efficiency. Bilingual in Spanish, with a commitment to delivering high-quality service and fostering positive relationships.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Leasing consultant
Audubon communities management
Norcross
01.2008 - Current
- Assisted prospective tenants with property tours and leasing information.
- Displayed available units and prepared lease paperwork.
- Processed rental applications and conducted background checks for applicants.
- Maintained accurate records of leases, renewals, and tenant communications.
Convergent
07.2022 - 01.2023
- Skills taking payments handling customers 150 calls per day putting customers on payment plans offering products and services working with Avaya phone systems and sap software.
- Duke Energy Power company
Banking specialist
TTEC Holdings
05.2021 - 06.2022
- Facilitated training sessions to improve team proficiency in managing credit card deposits.
- Utilized Citrix, id com, Cisco Jabber, Partner Care, Thea, Eos, and PeopleSoft to deliver comprehensive customer service and billing support.
- Executed job responsibilities from a home office, ensuring consistent service delivery.
front desk receptionist
Gwinnett place Honda
01.2018 - 01.2019
- Provided a warm greeting to customers upon arrival and assisted with inquiries daily.
- Greeted customers, signed them in, and prepared invoices for payment while managing the switchboard and directing calls to various offices in the body shop, ensuring efficient customer check-out with completed vehicles.
- Managed appointment scheduling using dealership software efficiently.
- Directed incoming calls to the appropriate departments., directing them to appropriate departments promptly.
Temp Worker
Hire Dynamics
01.2014 - 01.2016
- Operated forklifts to transport materials safely across the worksite.
- Followed safety protocols to maintain a secure working environment.
- Facilitated efficient inventory sorting to streamline warehouse operations. and organizing inventory for efficient warehouse operations.
- Packed, picked, and scanned inventory for Hitachi returns to ensure accuracy in logistics and quality assurance.
private nanny
01.2009 - 01.2014
- Developed engaging activities tailored to children's interests and developmental needs.
- Supervised children aged 0 to 12, ensuring safety and fostering a nurturing environment.
- Provided attentive childcare and ensured a safe environment for children.
- Assisted with homework and educational tasks to support learning objectives.
TRC staffing
- I stood on my feet for 8 hours loading a frame machine fixing wrong orders printing orders for packing labels sorting and running 15-person team job duties were not limited to team lead duties I was watching controlling the quota left the job due to leg injury I can no longer stand for 8 hours on my legs.
- Alcon Swannee ga contact Lens distributor
Education
Batchlors in Science And People Services - Business Administration
Kaplan University Online Batchlors
Davenport, IA01-2008
Associate of Arts - Business Administration And Management
University of Phonex
Arizona City, AZ12-2007
Skills
Customer service excellence
High-volume call center operations
Banking support
- Payment processing
- Administrative support
- Healthcare scheduling
- Medical records coordination
- Account management
- Data entry
- Avaya phone systems expertise
- SAP proficiency
- Cisco Jabber knowledge
- PeopleSoft experience
- Microsoft Office Suite
- Team leadership
- Conflict resolution
- Problem solving
- Switchboard operations
- RF scanner operations
- Inventory control management
- Yardi software skills
- MRI software familiarity
Qualifications Summary
With my background work experience I can offer great customer service, data entry, I am familiar with a variety of software such as Microsoft Word, Excel, and PowerPoint, Yardi and MRI. I am also bilingual in Spanish, have excellent communication skills, experience with switchboard phones, and dealing with vendors.
Certification
- trained in banking deposits and credit cards
Timeline
Convergent
07.2022 - 01.2023
Banking specialist
TTEC Holdings
05.2021 - 06.2022
front desk receptionist
Gwinnett place Honda
01.2018 - 01.2019
Temp Worker
Hire Dynamics
01.2014 - 01.2016
private nanny
01.2009 - 01.2014
Leasing consultant
Audubon communities management
01.2008 - Current
TRC staffing
Batchlors in Science And People Services - Business Administration
Kaplan University Online Batchlors
Associate of Arts - Business Administration And Management
University of Phonex