Jenny Garcia
Lawrenceville
Summary
Dynamic individual with a versatile background in customer service and administration. Known for strong organizational skills and attention to detail, ready to leverage expertise to enhance operational efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Receptionist
Lovely OBGYN
Lawrenceville
11.2024 - Current
- Managed phone calls, scheduling appointments, and confirming patient visits.
- Assisted with insurance verification and communicated necessary details to patients.
- Handled incoming correspondence and directed inquiries to appropriate personnel.
- Processed patient check-ins and managed billing inquiries efficiently.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Universal Banker
TRUIST
Loganville
04.2020 - 11.2024
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Educated clients on financial products and services tailored to their needs.
- Conducted compliance checks to adhere to regulatory standards and policies.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Clerk Trainer
QuikTrip
Lawrenceville
03.2009 - 04.2021
- Trained new clerks on store operations and customer service standards.
- Developed training materials to enhance clerk onboarding experience.
- Assisted with register transactions.
- Identified opportunities for improvement within existing processes by analyzing current trends in customer feedback data.
- Developed detailed reports highlighting key areas of focus for each clerk based on individual performance reviews conducted throughout their tenure with the company.
Education
High School Diploma -
Mountain View
Lawrenceville, GA05-2011
Skills
- Friendly, positive attitude
- Relationship building
- Computer skills
- Organization and time management
- Customer service
Languages
Spanish
Full Professional
Timeline
Receptionist
Lovely OBGYN
11.2024 - Current
Universal Banker
TRUIST
04.2020 - 11.2024
Clerk Trainer
QuikTrip
03.2009 - 04.2021
High School Diploma -
Mountain View