Jenny Maddox
Grantville
Summary
Acquired diverse experience in medical practice roles, contributing to improved patient service delivery. Enhanced understanding of insurance systems, leading to streamlined claims processing. Collaborated with colleagues to optimize patient care workflows.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Georgia Bone and Joint
Newnan, GA
06.2023 - Current
- Processed and entered medical billing charges with precision.
- Facilitated timely entry of insurance and patient payments to ensure seamless financial operations.
- Conducted thorough reviews and follow-ups on denied insurance claims to facilitate claim approvals.
- Investigated and clarified patient billing inquiries, ensuring accurate and timely responses.
- Coordinated with insurance providers to verify coverage and resolve discrepancies in claims processing.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Pre-Cert Coordinator
Georgia Bone & Joint
Newnan, GA
09.2021 - 06.2023
- Facilitated timely processing of over 500 surgery authorizations each month to enhance operational efficiency.
- Managed inbound and outgoing communication with patients and insurance companies.
- Led initiatives to resolve complex issues by implementing strategic problem-solving frameworks. Championed rapid response strategies to improve team performance and project outcomes. Fostered a culture of innovative thinking to drive continuous improvement.
Front Office Assistant
Georgia Bone and Joint
Newnan, GA
02.2021 - 09.2021
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Maintained high attention to detail while entering insurance data to support operational efficiency.
- Processed and collected copayments from patients efficiently.
- Coordinated insurance referrals to ensure timely and effective client service delivery.
- Conducted reminder calls to ensure timely patient appointments and optimize office scheduling efficiency.
Front Office Assistant
Piedmont Heart Institute
Newnan, GA
05.2016 - 02.2021
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Processed and collected copayments from patients efficiently.
- Coordinated insurance referrals to ensure timely and effective client service delivery.
- Conducted reminder calls to ensure timely patient appointments and optimize office scheduling efficiency.
Education
High School Diploma -
Rico Academy
Palmetto, GA05.1999
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- HIPAA compliance
- Denial management
- Claim submission
- Customer engagement
Timeline
Billing Specialist
Georgia Bone and Joint
06.2023 - Current
Pre-Cert Coordinator
Georgia Bone & Joint
09.2021 - 06.2023
Front Office Assistant
Georgia Bone and Joint
02.2021 - 09.2021
Front Office Assistant
Piedmont Heart Institute
05.2016 - 02.2021
High School Diploma -
Rico Academy