Jenny Thomas
Eastman
Summary
Detail-oriented professional with a strong background in customer service and case management. Proven skills in problem-solving and effective communication, dedicated to enhancing client satisfaction and optimizing support services.
Overview
13
13
years of professional experience
Work History
Economic Support Specalist
DFCS Family and Children Services
Eastman, GA
06.2024 - Current
- Assessed client eligibility for economic support programs and services.
- Facilitated application processes for financial assistance programs, ensuring compliance with regulations.
- Collaborated with community resources to connect clients with additional services and support.
- Reviewed case documentation for accuracy and completeness, maintaining high standards of data integrity.
- Provided guidance to clients on navigating program requirements and available resources effectively.
- Conducted follow-up interviews to monitor ongoing eligibility and address client concerns promptly.
- Developed educational materials to inform clients about program benefits and application procedures.
- Participated in team meetings to enhance service delivery strategies and improve client outcomes.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Ensured compliance with program rules and regulations by conducting thorough audits of client files and benefit determinations.
- Furthered professional development by attending relevant trainings, workshops, and conferences focused on economic support services best practices.
- Facilitated client access to additional resources by providing referrals to appropriate community-based organizations or government agencies.
- Increased team productivity through effective communication, sharing best practices, and providing ongoing feedback to colleagues.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Assisted clients in overcoming barriers to employment by developing customized action plans, addressing challenges such as childcare or transportation issues.
- Reduced errors in benefit calculations by applying advanced knowledge of federal, state, and local policies and regulations.
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
- Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
- Researched and interpreted program regulations and applicable laws.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Supported a diverse clientele base, demonstrating cultural sensitivity in all interactions while helping them navigate complex social service systems effectively.
- Gained valuable insights into program effectiveness by regularly monitoring performance metrics related to client outcomes and satisfaction.
- Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
- Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
- Determined correct services and program resources for individual needs.
- Enhanced economic support services by analyzing clients'' financial needs and recommending tailored assistance programs.
- Cultivated strong network of providers delivering necessary assistance to Food stamps and Medicaid community.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Created educational materials to convey important information to service recipients.
- Coordinated with different service providers to meet clients' individual needs.
- Approached issues proactively to best meet current and future community needs.
Administration Support
Dfcss Eastman Georgia Child Support
Eastman, GA
02.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Unarmed Security Officer
Dynamic Security Atlanta Ga
Eastman, GA
01.2020 - 02.2022
- Monitored premises to deter criminal activity and ensure safety of individuals and property.
- Conducted regular patrols, identifying and addressing potential security breaches promptly.
- Collaborated with law enforcement during incidents to provide accurate information and support investigations.
- Trained new security personnel on protocols, emergency procedures, and company policies.
- Responded swiftly to alarms and emergencies, executing established response procedures effectively.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Implemented access control measures to restrict unauthorized entry into secured areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Supervisor of Factory Operations
ASG Services
Perry, Ga
04.2019 - 01.2020
- Supervised daily operations, ensuring compliance with safety standards and production schedules.
- Trained and mentored team members on operational best practices and safety protocols.
- Streamlined workflows, enhancing overall efficiency in production processes.
- Implemented quality control measures, reducing defects in finished products.
- Analyzed production data to identify trends and recommend process improvements.
- Led cross-functional teams to address operational challenges and achieve project goals.
- Developed training programs that enhanced employee skills and performance outcomes.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
- Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
- Coordinated cross-functional teams to facilitate smooth communication between departments, resulting in seamless execution of complex projects.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Prison Officer
Dodge State Prison
Chester, Ga
10.2018 - 01.2019
- Supervised inmate activities and maintained order within facility.
- Conducted regular inspections to ensure compliance with safety protocols.
- Developed and implemented security procedures to mitigate risks.
- Collaborated with mental health staff to address inmate behavioral issues.
- Trained new officers on operational protocols and emergency response techniques.
- Analyzed data reports to identify trends in inmate behavior and facility operations.
- Coordinated rehabilitation programs that promoted positive inmate engagement and accountability.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Ensured security of facility perimeter by conducting routine patrols.
- Streamlined inmate check-in and processing, increasing efficiency.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Supervised inmates during meals, recreation and other activities.
- Provided assistance and guidance to inmates regarding daily activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
Jailer Supervisor
Bleckley Sherrif's Dept
Cochran, GA
01.2018 - 01.2019
- Supervised inmate activities to ensure compliance with safety regulations.
- Conducted regular inspections of facilities to maintain security standards.
- Monitored inmate behavior and reported incidents to management promptly.
- Assisted in the training of new staff on operational procedures and safety protocols.
- Developed and implemented strategies for conflict resolution among inmates.
- Collaborated with law enforcement agencies to coordinate inmate transfers effectively.
- Led emergency response drills to enhance team preparedness and response times.
- Evaluated operational workflows, recommending improvements for increased efficiency.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Fostered positive relationships with community partners including law enforcement agencies, courts, and social service organizations for seamless coordination of inmate care.
- Collaborated with fellow jailers to maintain order within the facility, effectively managing challenging situations as they arose.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Examined incoming and outgoing mail to detect contraband.
- Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
- Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.
- Maintained a high level of professionalism while interacting with inmates, colleagues, and external stakeholders, upholding the reputation of the facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Promoted positive behavior among inmates by recognizing and rewarding their achievements in educational or vocational programs.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Assisted in reducing recidivism rates by providing support for inmates transitioning back into society upon release.
- Contributed to facility efficiencies by maintaining accurate records of inmate activities, incidents, and progress.
- Managed inventory control systems to ensure adequate supplies were available at all times for staff and inmates alike.
- Aided in inmate rehabilitation through the implementation of educational programs and counseling services.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Participated in staff meetings, providing valuable input on ways to improve jail operations and inmate management strategies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Enhanced security measures by participating in routine training exercises on emergency response protocols.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Coordinated with other law enforcement personnel to exchange information.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
Permit Speacilist Oversize
A1 Over the Road Permits
Jeff City, Mo
01.2016 - 01.2018
- Managed permit applications ensuring compliance with local, state, and federal regulations.
- Coordinated communication between clients and regulatory agencies to expedite permit approvals.
- Developed and maintained a detailed tracking system for pending and approved permits.
- Reviewed documentation for accuracy, identifying discrepancies to mitigate processing delays.
- Implemented process improvements that reduced permit turnaround times significantly.
- Led initiatives to streamline procedures, enhancing overall operational effectiveness in permit management.
- Actively participated in professional development opportunities to stay informed about evolving trends within the permitting field.
- Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Identified opportunities for process improvements within the department by analyzing trends in common application errors or delays.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
- Leveraged advanced knowledge of permitting software to optimize workflows and enhance data accuracy within the department.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations, ensuring public safety and environmental protection.
- Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
- Served as a liaison between multiple government agencies involved in permitting processes for large-scale projects, facilitating effective communication and cooperation.
- Performed routine data entry or document management.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Night Shift Grocery Supervisor
Schnucks Grocery Store
Jeff City, MO
01.2015 - 12.2017
- Supervise daily store operations to ensure compliance with safety and quality standards.
- Train and mentor staff on customer service best practices and product knowledge.
- Implement inventory management systems to optimize stock levels and minimize waste.
- Coordinate merchandising strategies to enhance product visibility and drive sales.
- Resolve customer inquiries and complaints, fostering positive shopping experiences.
- Monitor employee performance, providing feedback and conducting performance evaluations.
- Analyze sales data to identify trends and recommend improvements for operational efficiency.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Enhanced store efficiency by implementing effective inventory management systems and procedures.
- Maximized profitability by conducting regular price checks, updating pricing labels accurately, and adjusting promotions as needed.
- Maintained accurate records of inventory levels using computerized systems regularly updated for accuracy.
- Collaborated with other department supervisors to achieve overall store goals and objectives.
- Managed special orders for customers'' requests or events successfully while maintaining excellent customer relations.
- Maintained a clean, organized store environment to create a positive shopping experience for customers.
- Trained new employees on grocery department processes, creating a well-prepared workforce that could quickly adapt to changing needs.
- Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.
- Streamlined store operations through strategic planning and efficient use of resources.
- Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
- Achieved budget targets by monitoring expenses closely and making necessary adjustments throughout the year.
- Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
- Reduced employee turnover rate by fostering a supportive work environment and providing ongoing training opportunities.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
Cashier Supervisor
Caseys General Stores Inc
Fulton, Mo
07.2013 - 07.2016
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Managed scheduling for cashier staff, optimizing coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall service experience.
- Implemented cash handling procedures, reducing discrepancies and improving security measures.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Conducted performance evaluations, providing feedback to improve team efficiency and morale.
- Collaborated with management on promotional strategies to drive store sales growth.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
Associate of Bussiness Esentials -
DeVry University
Los Angelos,ca10-2023
Phlebotomy License -
Macc Community College
Mexico, Mo01-2001
GED -
Cullman Community College
Cullman, AL04-1998
Skills
- Customer service and assistance
- International economics
- Caseload management
- Application processing
- Documentation skills
- Information intake
- Document processing
- Paperwork processing
- Data interpretation
- Case management
- Report writing
- Recordkeeping
- Eligibility checks
- Eligibility assessment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Task prioritization
- Interpersonal skills
- Professionalism
- Goal setting
- Problem-solving aptitude
- Documentation management
- Clerical support
Timeline
Economic Support Specalist
DFCS Family and Children Services
06.2024 - Current
Administration Support
Dfcss Eastman Georgia Child Support
02.2022 - 06.2024
Unarmed Security Officer
Dynamic Security Atlanta Ga
01.2020 - 02.2022
Supervisor of Factory Operations
ASG Services
04.2019 - 01.2020
Prison Officer
Dodge State Prison
10.2018 - 01.2019
Jailer Supervisor
Bleckley Sherrif's Dept
01.2018 - 01.2019
Permit Speacilist Oversize
A1 Over the Road Permits
01.2016 - 01.2018
Night Shift Grocery Supervisor
Schnucks Grocery Store
01.2015 - 12.2017
Cashier Supervisor
Caseys General Stores Inc
07.2013 - 07.2016
Associate of Bussiness Esentials -
DeVry University
Phlebotomy License -
Macc Community College
GED -
Cullman Community College