JENNIFER FRASER
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Donor Appreciation Coordinator
PIONEERS
01.2020 - Current
- Improved team collaboration by facilitating regular communication and feedback sessions.
- Managed project timelines for timely delivery and client satisfaction.
- Prepared detailed reports to track project progress and identify areas for improvement.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Donor Services Phone Specialist
PIONEERS
01.2016 - 01.2020
- Provided excellent customer service by addressing phone inquiries effectively.
- Assisted callers with technical support to enhance user experience.
- Answered calls promptly to maintain high service standards.
- Managed inbound and outbound calls to streamline communication processes.
Consultant
USBORNE BOOKS & MORE
01.2015 - 01.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Nanny/Personal Assistant
SINGLE FAMILY
01.2011 - 01.2014
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Customer Service Representative
Kohls Department Store
01.2009 - 07.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
JCPenney
09.2007 - 12.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - General Studies; Education and Communications
OAKLAND UNIVERSITY
Rochester, MI12.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Donor Appreciation Coordinator
PIONEERS
01.2020 - Current
Donor Services Phone Specialist
PIONEERS
01.2016 - 01.2020
Consultant
USBORNE BOOKS & MORE
01.2015 - 01.2016
Nanny/Personal Assistant
SINGLE FAMILY
01.2011 - 01.2014
Customer Service Representative
Kohls Department Store
01.2009 - 07.2012
Cashier
JCPenney
09.2007 - 12.2008
Bachelor of Science - General Studies; Education and Communications
OAKLAND UNIVERSITY
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