Je'Quanezia Lewis

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Responsible for managing daily workflows, producing strategies that help drive business initiatives, and relaying clear instructions to team members.

Creating an inspiring team environment with an open communication culture.

Setting clear team goals

Delegating tasks and metting deadlines

In-depth knowledge of performance metrics

Good PC skills, especially MS Excel

Decision-making skills

Organizational and time-management skills

Excellent communication and leadership skills

• Assisted customers with questions
• Booked appointments for service calls
• Kept records of customer complaints
• Managed customer accounts by updating all information that is need.
• Assisted with technical support duties by troubleshooting their appliances
• Assisted with payments for extended service agreements and or assisted with purchasing of accessories.

• Communicate with customers through live chat to answer questions, solve problems, and troubleshoot.
• Receive and Promptly Respond to Customer Queries, Document Issues and Resolutions, Learn About New Products and Services, and Develop Customer Service Solutions.

• Maintained a professional relationship with the customer, assisted the customer with connecting and disconnecting services as well as transferring services from one location to another.
• Performed credit checks for the customer.
• Assisted customers with downpayments an any past due bills.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered average of 35 calls and emails per day, addressing customer inquiries, solving problems and providing new product information.
• Promoted available products and services to customers during service, account management and order calls.
• Provided elevated customer experience to generate loyal clientèle.

• Maintained well-stocked cashier lanes and store shelves to promote strong sales.
• Counted cash in register drawer to balance register at beginning and end of shift.
• Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
• Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
• Engaged customers warmly and provided immediate and dedicated assistance.
• Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.