Je'Quanezia Lewis
Augusta
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments. Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands. Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Client Experience Agent
AnywhereWorks
10.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Client Experience Associate Lead
Anywhere Works
06.2025 - 08.2025
- Introduced innovative solutions to elevate team performance and project outcomes.
- Collaborated with diverse colleagues to achieve objectives and resolve product-related challenges.
- Enhanced customer satisfaction by delivering knowledgeable, friendly service and resolving issues.
- Organized and prioritized tasks to meet deadline goals efficiently.
- Executed daily responsibilities with accuracy and efficiency.
- Facilitated support and guidance for colleagues to promote a collaborative environment.
Client Experience Agent (FLOA)
AnywhereWorks
03.2025 - 05.2025
- Responsible for managing daily workflows, producing strategies that help drive business initiatives, and relaying clear instructions to team members.
- Creating an inspiring team environment with an open communication culture.
- Setting clear team goals
- Delegating tasks and meeting deadlines
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Decision-making skills
- Organizational and time-management skills
- Excellent communication and leadership skills
Customer Service Representative
Electrolux
Augusta
10.2021 - 12.2022
- Assisted customers with questions
- Booked appointments for service calls
- Kept records of customer complaints
- Managed customer accounts by updating all information that is need.
- Assisted with technical support duties by troubleshooting their appliances
- Assisted with payments for extended service agreements and or assisted with purchasing of accessories.
Chat Advisor
Kelly Services - Kelly Connect
Augusta
11.2020 - 08.2021
- Communicate with customers through live chat to answer questions, solve problems, and troubleshoot.
- Receive and Promptly Respond to Customer Queries, Document Issues and Resolutions, Learn About New Products and Services, and Develop Customer Service Solutions.
Customer Service Representative
Covergent
Augusta
07.2019 - 12.2019
- Maintained a professional relationship with the customer, assisted the customer with connecting and disconnecting services as well as transferring services from one location to another.
- Performed credit checks for the customer.
- Assisted customers with downpayments an any past due bills.
Customer Service Representative
Sitel
Augusta
09.2016 - 04.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 35 calls and emails per day, addressing customer inquiries, solving problems and providing new product information.
- Promoted available products and services to customers during service, account management and order calls.
- Provided elevated customer experience to generate loyal clientele.
Cashier
IGA
Augusta
08.2015 - 09.2016
- Maintained well-stocked cashier lanes and store shelves to promote strong sales.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Reconciled cash drawer at start and end of each shift, accounting for any errors and resolving discrepancies to maintain accuracy.
Education
High school diploma or GED -
Glenn Hills High School
Augusta, GA05.2016
Skills
- Live Chat
- Customer service (6 years)
- Account Management
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Ensuring customer satisfaction
- Service support
- Call management
- Flexible schedule
Assessments
- Customer Focus & Orientation — Highly Proficient
- September 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Call Center Customer Service — Highly Proficient
- Applying customer service skills in a call center setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Client Experience Associate Lead
Anywhere Works
06.2025 - 08.2025
Client Experience Agent (FLOA)
AnywhereWorks
03.2025 - 05.2025
Client Experience Agent
AnywhereWorks
10.2023 - Current
Customer Service Representative
Electrolux
10.2021 - 12.2022
Chat Advisor
Kelly Services - Kelly Connect
11.2020 - 08.2021
Customer Service Representative
Covergent
07.2019 - 12.2019
Customer Service Representative
Sitel
09.2016 - 04.2019
Cashier
IGA
08.2015 - 09.2016
High school diploma or GED -
Glenn Hills High School
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