Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Packer
Radial
10.2023 - 01.2025
Packaged products efficiently to meet daily production goals.
Operated packaging machinery, ensuring proper setup and maintenance.
Inspected packages for quality assurance, minimizing defects prior to shipment.
Collaborated with team members to streamline packing processes and reduce waste.
Medical Receptionist
Claiborne and Hughes
05.2022 - 01.2023
Managed patient scheduling and appointment confirmations, optimizing daily operations.
Ensured accurate patient information entry in electronic health records system.
Coordinated communication between medical staff and patients, enhancing service delivery.
Processed insurance claims efficiently, reducing payment delays for services rendered.
Customer Service Representative
Sykes
05.2021 - 05.2022
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted in training new team members on company policies and customer service protocols.
Streamlined process for handling customer complaints, enhancing response time and satisfaction rates.
Collaborated with cross-functional teams to improve product knowledge and service delivery.