Jeremiah Freedlund

Gainesville

Summary

Driven and relationship-focused professional with a strong background in B2B logistics coordination, customer account management, and sponsorship development. Proven ability to manage the full sales cycle — from prospecting and quoting to client onboarding and ongoing account growth. Skilled in identifying client needs, resolving issues, and building long-term partnerships that generate recurring business. Adept at cross-functional communication, negotiation, and strategic planning. Looking to leverage these skills in a dynamic software sales environment where consultative selling and client success are top priorities.

Overview

years of professional experience

Work History

Customer Account Specialist

Total Quality Logistics Inc.

10.2019 - Current

Serve as the primary liaison between customers and freight carriers, managing end-to-end logistics operations to ensure efficient and on-time deliveries.
Book freight shipments and coordinate appointment scheduling, optimizing carrier selection for cost and reliability.
Provide accurate rate quotes for future business opportunities and respond promptly to customer RFQs and bid submissions.
Prospect and onboard new customers, while maintaining strong relationships with existing clients through consistent communication and service updates.
Conduct monthly performance reviews with clients to assess service quality, identify operational pain points, and offer logistics solutions — including competitive alternatives to underperforming carriers.
Manage financial reconciliation including invoicing, documentation, and ensuring timely payment for completed shipments.
Oversee administrative and back-office processes, maintaining accurate records and ensuring compliance with internal and external requirements.
Gained proficiency in various Transport Management Systems for lane bidding and appointment scheduling.

Coaching Tutor

University of Georgia- Bass Anglers

03.2017 - 10.2022

Served as a mentor and coach for the University of Georgia’s Bass Angler Team, supporting both the operational and competitive aspects of the organization.
Spearheaded sponsorship outreach, securing funding, branded apparel, and fishing gear to support travel and tournament participation.
Built and maintained relationships with industry sponsors to ensure long-term partnerships and consistent team support.
Collaborated with team leadership to coordinate tournament logistics, travel plans, and budgeting efforts.
Actively competed in collegiate fishing tournaments, earning a qualifying spot in the National Championship on Lake Tenkiller in Oklahoma.
Promoted team visibility through brand alignment and strong performance at regional and national events.

Education

Bachelor of Science - Sports Management

University of Georgia

05-2019

Skills

B2B Sales Prospecting
Lead Generation & Outreach
Cold Calling & Email Campaigns
Relationship Management
Quoting & Proposal Development
Sales Pipeline Management
Upselling & Cross-Selling Strategies
Client Needs Analysis
Solution-Based Selling

Strategic Account Management
Customer Retention & Expansion
Regular Client Check-Ins & Business Reviews
Presentation & Pitching Skills
Bid/Contract Submissions
Territory/Account Planning
Market & Competitor Research
Sponsorship Acquisition & Partnership Building
Event Coordination (useful for field sales or marketing alignment)

Accomplishments

Consistently achieved Million-Dollar Broker status each year since 2022, generating over $1M+ in annual revenue alongside co-broker through strategic account growth and high-volume freight management.
Fast-tracked to Customer Account Specialist role two years ahead of schedule due to high performance, customer rapport, and leadership potential.
Led the top-performing logistics team in the Atlanta region for both 2024 and 2025, surpassing key revenue and customer satisfaction benchmarks.
Played a key role in expanding customer accounts through upselling, quoting future business, and proactively identifying service gaps to gain market share from competitors.
Secured and maintained high-value client relationships through consistent communication, strategic reviews, and solutions-focused service.

Timeline