Summary
Overview
Work History
Education
Skills
SUMMARY OF QUALIFICATIONS
Timeline
Generic

JEREMIAH GADSON II

Lilburn

Summary

Versatile professional with over 10 years of proven success in customer service, operations, administrative support, and team leadership. Exhibits consistent capability to oversee complex tasks, facilitate effective communication across teams, and uphold exceptional standards of service and professionalism.

Overview

11
11
years of professional experience

Work History

Festival Catering Coordinator

AEG Presents
08.2020 - 09.2023
  • - Supervised a team responsible for meal tracking and check-ins for staff, crew, artists, and VIPs across multiple festival zones.
  • - Coordinated directly with catering vendors to manage daily meal operations, including inventory, food and beverage lists, and last-minute menu changes.
  • - Ensured accurate meal counts pre- and post-service and addressed dietary needs and logistical adjustments in real time.
  • - Oversaw artist hospitality preparations, including stocking dressing rooms, trailers, and greenrooms in alignment with tour rider specifications.
  • - Acted as a liaison between artists, tour managers, and production teams to ensure high-quality, personalized experiences.
  • - Maintained professionalism in a high-energy, fast-paced environment while consistently meeting operational and hospitality standards.

Toll Operations Coordinator

Delaware Department of Transportation (DelDOT)
08.2014 - 01.2023
  • - Collected tolls and completed shift-end reconciliations with precision.
  • - Provided real-time updates to travelers during weather delays and traffic incidents.
  • - Entered financial and operational data into tracking systems.
  • - Supported emergency rerouting and contributed to daily reporting consistency.

Sales & Service Experience Specialist

Delmarva RV Center
07.2018 - 12.2021
  • - Promoted from Service Manager to Sales based on performance and leadership.
  • - Supervised the service team, coordinated repair schedules, and maintained quality control.
  • - Resolved customer issues with care and follow-through across service and sales.
  • - Managed contracts, client onboarding, and post-sale support to ensure satisfaction.
  • - Maintained accurate documentation and supported process improvements.

Client Services Representative

Sitel Communications
05.2012 - 08.2015
  • - Delivered phone and in-person support with empathy and professionalism.
  • - Processed payments, managed service accounts, and resolved inquiries efficiently.
  • - Produced reports and documents using Microsoft Office and internal systems.
  • - Handled high call volume while maintaining accuracy and customer satisfaction.

Education

Associate of Applied Science - Culinary Arts

Delaware Technical Community College - Terry Campus
Dover, DE
05.2024

High School Diploma -

Dover High School
Dover, DE
06-2010

Some College (No Degree) - Business Administration, Music Education & General Studies

Delaware State University
Dover, DE

Skills

  • Microsoft Office Suite
  • Service quality improvement
  • POS terminal operation
  • CRM software proficiency
  • Inventory management and order coordination
  • Culinary expertise
  • Project management
  • Team leadership

SUMMARY OF QUALIFICATIONS

  • 10+ years of customer-facing, administrative, managerial and leadership experience
  • Skilled in communication, conflict resolution, and multitasking
  • Proficient in Microsoft Office Suite, digital documentation, and data entry
  • Experienced in service management, event coordination, and client relations
  • Brings consistency, initiative, and collaboration to any team or project
  • Maintains confidentiality, professionalism, and strong attention to detail

Timeline

Festival Catering Coordinator

AEG Presents
08.2020 - 09.2023

Sales & Service Experience Specialist

Delmarva RV Center
07.2018 - 12.2021

Toll Operations Coordinator

Delaware Department of Transportation (DelDOT)
08.2014 - 01.2023

Client Services Representative

Sitel Communications
05.2012 - 08.2015

Associate of Applied Science - Culinary Arts

Delaware Technical Community College - Terry Campus

High School Diploma -

Dover High School

Some College (No Degree) - Business Administration, Music Education & General Studies

Delaware State University

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JEREMIAH GADSON II