Jeremiah Lee
Dacula
Summary
Proven team player with a track record at Regal Hamilton Mill Cinema, adept in cash handling and customer service. Excelled in creating welcoming environments, enhancing patron experiences, and efficiently managing high-traffic events. Demonstrated adaptability and a professional demeanor, contributing significantly to workplace safety and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Floor Staff
Regal Hamilton Mill Cinema
12.2024 - Current
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
- Utilized excellent time management skills to balance multiple tasks such as ushering guests, cleaning auditoriums, and restocking concessions during busy periods.
- Facilitated smooth entry of attendees by efficiently managing ticket scanning and ushering processes.
- Ensured smooth operations during high-traffic seasons by assisting with crowd control, ticketing, and ushering duties as needed.
- Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively.
Floor Staff Member
Regal Perimeter Pointe Stadium 10
05.2022 - 12.2024
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Sustained up-to-date knowledge of theater layout, showtimes, pricing policies, and accessibility options for optimal patron support.
- Contributed to a positive theater atmosphere for patrons with friendly assistance in seating and navigation.
- Prevented unauthorized access to restricted areas while maintaining a professional demeanor towards all guests.
- Participated in emergency preparedness training, ensuring quick response during unexpected situations.
- Fostered a welcoming atmosphere by greeting guests upon arrival and thanking them for their patronage upon departure.
- Managed crowd control during high-traffic events, ensuring efficient flow of guests throughout the venue.
- Supported ticket-taking process, verifying accuracy and quickly resolving any discrepancies or confusion.
- Collaborated with fellow ushers to maintain a clean and organized theater environment at all times.
- Handled crowd control to maintain order and prevent overcrowding.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained clean and organized venue to create pleasant experience for guests.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Reviewed tickets for authenticity and applicability to particular event.
Education
Senior - Business Education
Dunwoody High School
Dunwoody, GASkills
- Cleanliness and hygiene
- Workplace safety
- Cash handling expertise
- Patience and empathy
- Cleaning and sanitizing
- Ticket taking
- Ticket verification
- Courteous and professional demeanor
- Ticket purchasing
- Payment methods
- Trained in food safety guidelines
- Teamwork
- Positive attitude
- Customer service
- Reliability
- Adaptability and flexibility
- Cash handling
- Safety procedures
- Crowd management
- Ticket scanning proficiency
Timeline
Floor Staff
Regal Hamilton Mill Cinema
12.2024 - Current
Floor Staff Member
Regal Perimeter Pointe Stadium 10
05.2022 - 12.2024
Senior - Business Education
Dunwoody High School
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