JEREMIAH MITCHELL
Atlanta
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
RaceTrac
01.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Package Handler
Fed Ex Ground
09.2021 - 01.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Package Handler
UPS
01.2020 - 07.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
High School Diploma -
Carver High
Atlanta, GA05.2018
Skills
- Consultative Sales
- Product Knowledge
- Product packing
- Shipping Documentation
- Freight Handling
- Truck loading
- Warehouse Safety
- Multitasking
- Critical Thinking
Timeline
Customer Service Representative
RaceTrac
01.2023 - 02.2024
Package Handler
Fed Ex Ground
09.2021 - 01.2023
Package Handler
UPS
01.2020 - 07.2020
High School Diploma -
Carver High
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