Jeremiah Mitchell
Atlanta
Summary
Detail-oriented and results-driven Technical Support Specialist with 5 years of hands-on experience in troubleshooting, software and hardware diagnostics, and customer-focused IT solutions. Recognized for improving resolution efficiency, enhancing user satisfaction, and delivering top-tier service in fast-paced environments. Strong collaborator skilled in cross-functional communication and continuous process improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Expert
T-Mobile Call Center
Augusta
07.2025 - Current
- Delivered advanced technical support, improving issue-resolution speed by 25%.
- Recognized as Top Performer (Sept & Oct 2025) for customer satisfaction and call-quality metrics.
- Streamlined troubleshooting workflows, reducing downtime and improving team efficiency.
Sales, Garden & Freight Lead Manager
Home Depot
Atlanta
02.2021 - 05.2025
- Directed freight operations and ensured on-time, accurate shipment processing.
- Trained and supervised staff to achieve department goals and safety compliance.
- Awarded Employee of the Month (3×) for leadership and operational excellence.
Billing Specialist
Liveops
Remote
06.2022 - 06.2024
- Processed client billing with 100% accuracy across multiple accounts.
- Reduced overdue balances by 15% through consistent follow-up and reconciliation.
- Resolved billing inquiries efficiently to ensure customer satisfaction.
Helpdesk Support & Database Administrator (Internship)
Georgia Gwinnett College
06.2020 - 06.2022
- Delivered first-level IT support via phone, email, and ticketing system.
- Monitored and optimized database performance to maintain reliability.
- Documented issue resolutions and contributed to internal knowledge-base improvements.
Front End & Grocery Stock Assistant
Kroger
Augusta
06.2016 - 02.2021
- Oversaw front-end operations and cash-handling procedures.
- Trained new hires and ensured compliance with company standards.
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Lakeside High School
Evans, GASkills
- Hardware & Software Troubleshooting
- Network Administration
- Customer Service & Technical Communication
- SQL Database Management
- IT Service Management
- System Configuration & Maintenance
- Problem Solving & Analytical Thinking
- Process Optimization
- Ticketing Systems & Remote Assistance
Certification
- IT Project Management Fundamentals
- Microsoft Office Proficiency
Timeline
Technical Expert
T-Mobile Call Center
07.2025 - Current
Billing Specialist
Liveops
06.2022 - 06.2024
Sales, Garden & Freight Lead Manager
Home Depot
02.2021 - 05.2025
Helpdesk Support & Database Administrator (Internship)
Georgia Gwinnett College
06.2020 - 06.2022
Front End & Grocery Stock Assistant
Kroger
06.2016 - 02.2021
Bachelor of Science - Information Technology
Georgia Gwinnett College
High School Diploma -
Lakeside High School