Jeremy Brooks
lithia springs
Summary
Adept at driving team efficiency and enhancing productivity, my tenure at United Postal Service, UPS, showcases my ability to streamline operations and foster a collaborative environment. Leveraging skills in software troubleshooting and cross-functional teamwork, I've significantly improved satisfaction and team performance. My approach combines meticulous attention to detail with a goal-oriented mindset, ensuring exceptional service and operational excellence.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
3
3
years of professional experience
Work History
Supervisor
United Postal Service, UPS
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Customer Service
Xhale City
09.2023 - 01.2024
- Promoted a positive experience through exceptional customer service.
- Provided excellent customer service, resolving complaints promptly and professionally.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Implemented innovative strategies such as social media outreach or targeted email campaigns in order to generate new leads and expand the customer base.
Manger
Marley's Emporium
01.2022 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced emissions by performing regular maintenance tasks such as adjusting ignition timing, changing fuel filters.
- Ran entire store alone for eleven months straight.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associates - Buisness
West Georgia Technical College
Atlanta, GA06-2021
Skills
- Training and mentoring
- Customer service and assistance
- Staff training and development
- Goal oriented
- Outstanding customer service
- Cross-functional teamwork
- Staff management
- Attention to detail
- Software troubleshooting
- PC expert
- Multitasking
Timeline
Supervisor
United Postal Service, UPS
11.2023 - Current
Customer Service
Xhale City
09.2023 - 01.2024
Manger
Marley's Emporium
01.2022 - 11.2022
Associates - Buisness
West Georgia Technical College
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