Jeremy Dillon
Acworth,GA
Summary
Over 5 years experience managing multiple employees with strong focus on development and teamwork. ADP Workforce Now and Payroll Processing Experience. Effective communicator who takes the initiative to learn new tasks and increase job responsibilities. Multitasking, outstanding time management and organizational skills, resulting in higher levels of productivity. Strong, analytical thinker that approaches problems with a clear focus and proposes innovative solutions. Strong customer service skills.
Overview
14
14
years of professional experience
Work History
Account Manager
Carmax
03.2012 - Current
- Assist customers with processing payments and negotiating payment plans
- Ensuring repossessions are closed and held in a timely manner to prevent wrongful repossessions
- Skip tracing customers to provide information to vendors
- Helping customer navigate the website
- Manage approximately 150-200 incoming calls per day from customers
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Client Support Specialist
ADP
03.2016 - 11.2016
- Helping payroll clients navigate ADP Workforce Now
- Assist clients with questions about payroll
- Conducted case management activities and services with multidisciplinary team.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Improved client satisfaction scores by addressing and resolving customer inquiries promptly and professionally.
Employment/Veterans Services Supervisor
Georgia Dept. of Labor
12.2010 - 03.2016
- Assisted job seekers with resumes, interviewing skills, and leads for employment
- Hosted on site job fairs with multiple employers
- Managed a staff of 20 employees and provided daily feedback
- Provided training and performance management reviews to properly develop associates
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Bachelor’s Degree in Banking and Finance - Banking And Finance
University of Southern Mississippi
Hattiesburg, MS05.2007
High School Diploma -
South Pike High
Magnolia, MS05.2003
Skills
- ADP Workforce Now
- Microsoft Office
- Internet Explorer
- Google Chrome
- Mozilla Firefox
- Typing
Timeline
Client Support Specialist
ADP
03.2016 - 11.2016
Account Manager
Carmax
03.2012 - Current
Employment/Veterans Services Supervisor
Georgia Dept. of Labor
12.2010 - 03.2016
Bachelor’s Degree in Banking and Finance - Banking And Finance
University of Southern Mississippi
High School Diploma -
South Pike High
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