Jeremy Dowdell
Marietta
Summary
Dynamic Assistant Store Manager with a proven record in customer service, team leadership, and inventory management. Adept at problem-solving and fostering relationships to enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Kroger
Brookhaven,GA
11.2024 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Supported inventory management by monitoring stock levels and coordinating restocking efforts.
- Trained new staff on customer service protocols and operational best practices.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with team members to maintain high standards of store cleanliness and organization.
- Analyzed sales reports to identify trends and inform merchandising decisions.
- Implemented promotional displays to drive sales and attract customer interest.
- Coordinated schedules for staff coverage, optimizing labor efficiency during peak hours.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Meat Department Manager
Kroger
Marietta,Ga
08.2016 - 08.2024
- Managed daily operations of meat department, ensuring quality and freshness standards.
- Trained and mentored staff on best practices in product handling and food safety.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Led team meetings to foster communication, share updates, and improve departmental performance.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
Front Desk Agent
LA Fitness
Marietta,Ga
01.2019 - 03.2020
- Managed front desk operations, ensuring seamless check-in and check-out processes for members.
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Coordinated membership renewals and processed transactions using point-of-sale systems efficiently.
- Monitored facility cleanliness and compliance with health standards, ensuring a welcoming environment for members.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor of Science - Exercise Science
Georgia State University
Atlanta, GA11-2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Goal setting
- Recruitment
- Inventory tracking and management
- Relationship building
- Schedule management
- Sales tracking
- Employee motivation
- Scheduling
- Effective leader
- Delegating work
- Operations management
- Decision-making
- Team leadership
- Teamwork and collaboration
- Inventory management
- New hire training
- Verbal and written communication
- Human resource policies
- Performance evaluations
- Flexible schedule
- Inventory counting
- Order management
- Stock rotations
- Issue resolution
- Relationship building and management
- Goals and performance
- Hiring and training
- Attention to detail
- Store opening and closing
- Team building and leadership
Accomplishments
- Achieved a successful project through effectively helping with fresh shrink for 2 different stores within kroger..
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Timeline
Assistant Store Manager
Kroger
11.2024 - Current
Front Desk Agent
LA Fitness
01.2019 - 03.2020
Meat Department Manager
Kroger
08.2016 - 08.2024
Bachelor of Science - Exercise Science
Georgia State University