Jeremy Rowe
Manchester
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Corporate Services Assistant
Malone Workforce Solutions
06.2024 - Current
- Assisted in the preparation of presentations and reports for executive staff, ensuring accuracy and clarity.
- Coordinated employee travel arrangements and accommodations, resulting in reduced costs and improved satisfaction.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintaining corporate vehicle fleet for company QMP program and logging all service records accurately.
- Responsible for the integrity of the vehicles used in various operations as according to company expectations.
Senior Customer Service Representative - Remote
DISH Network
03.2023 - 03.2024
- Remote Inbound Call and Chat agent supporting the Boost Infinite brand under Dish Network
- Frontline customer service agent responsible for answering any questions about the service for prospective customers or concerns about current service/billing for current customers
- Used secure company software and equipment including AWS & live chat to enroll new subscribers as well as manage accounts including billing transactions while maintaining compliance with all company and federal guidelines
- Answered live inbound chats from current and potential customers being responsive and intuitive in order to either get problems solved for customers or answer any questions
Remote Customer Service Representative
Wireless Associates
10.2021 - 01.2023
- Remote customer service representative answering inbound calls & helping resolve any customer concerns
- Maintained knowledge of all recent wireless products in stock
- Helping customers by verbal instruction on resetting or programming devices
- Also assisted with financing and transactions for new products
- Maintained a superb attendance rate & always willing to work overtime or weekends
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Manager
AIDEN by BEST WESTERN
06.2021 - 10.2022
- Handled all front desk duties including answering phone calls to take reservations & any customer concerns
- Making employee work schedules according to payroll budget
- Submitting food orders for breakfast
- Used Visual Matrix computer program for all front office duties
- Responsible for accurately printing daily night audit reports
- Also handled any General cleaning duties including floor care & sanitation
Production and Assembly
Yamaha Motor
09.2020 - 02.2021
- Using air tools & other tools as necessary to assemble ATV & Golf Car units within a certain time while maintaining exceptional safety standards & precautions in a fast-paced, physically demanding assembly line production environment
- Completing repetitive tasks and standing upright for 8 plus hours during a shift, including bending, pushing, pulling, & lifting over 20 lbs
- Also responsible for maintaining a clean and safe workspace to ensure safety protocols are being followed as set by management
Palletizer/Forklift Operator
GoodPac Plastics
03.2018 - 05.2020
- Operating Palletizer machines to layer produced plastic bottles onto plastic or wooden pallets for shipping, according to weekly orders, while maintaining effective safety precautions in a fast paced manner
- Constant supervision looking for potential jams or defects in conveyer belts to maximize productivity
- Operating electric forklift in order to load/unload truck orders or inventory for future orders
- Also operating wrapping & strapping machines for layered pallets
Education
High school diploma -
Manchester High School
Manchester, GA05.2012
Skills
- Office Administration
- Front Desk
- Cleaning Experience
- Environmental Services
- Guest Services
- POS
- Forklift
- Customer service
- Landscaping
- Hotel experience
- Organizational skills
- Phone etiquette
- Sales
- Computer Skills
- Windows Remote Desktop
- Data entry
- Microsoft Excel
- Live Chat
- Microsoft Word
- Negotiation
- Accounting
- Accounts receivable
- Microsoft Office
- Administrative experience
- Time management
- Night Audit
- AWS
- Strong organization
- Calendar management
Additional Information - Extracurricular Activities
- FCA
- FFA
- SkillsUSA
- Outstanding Gentleman's Club
- Varsity Baseball
- Soccer
- Basketball
Timeline
Corporate Services Assistant
Malone Workforce Solutions
06.2024 - Current
Senior Customer Service Representative - Remote
DISH Network
03.2023 - 03.2024
Remote Customer Service Representative
Wireless Associates
10.2021 - 01.2023
Front Desk Manager
AIDEN by BEST WESTERN
06.2021 - 10.2022
Production and Assembly
Yamaha Motor
09.2020 - 02.2021
Palletizer/Forklift Operator
GoodPac Plastics
03.2018 - 05.2020
High school diploma -
Manchester High School
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