Jerhonda Clark
Union City
Summary
Dynamic professional with a strong background in customer service and security, notably at Unifi Aviation. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in compliance management and facility security, fostering a safe environment while mentoring teams to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Agent Team Member
Unifi Aviation
05.2022 - 01.2025
- Completed assigned tasks efficiently while meeting established deadliness
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Transported individuals requesting wheelchair service to and from desired locations.
Unarmed Security Officer
Allied Universal Security Services
09.2023 - 11.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
Trainer
DHL Supply Chain
05.2021 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Associate Of Business Administration - Accounting
Georgia Military College
Milledgeville, GA05.2024
Skills
- Customer service
- Positive attitude
- Problem-solving
- Brand representation
- Cross-functional teamwork
- Compliance management
- Incident reporting
- Traffic control
- Facility security
- Entrance control
- Public speaking
- Planning and coordination
- Group and individual instruction
- Lesson planning
- Classroom oversight
Timeline
Unarmed Security Officer
Allied Universal Security Services
09.2023 - 11.2024
Agent Team Member
Unifi Aviation
05.2022 - 01.2025
Trainer
DHL Supply Chain
05.2021 - 05.2022
Associate Of Business Administration - Accounting
Georgia Military College
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