Jermaine Black
Riverdale
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions
Overview
8
8
years of professional experience
Work History
Store Leader
Joes Quick Mart
Charlotte
02.2022 - 12.2024
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Placed special orders or called other stores to find desired items.
- Assisted customers with product selection based on their individual needs.
- Maintained store operations by following policies and procedures; completed reports.
- Analyzed sales figures and implemented strategies to increase revenue.
- Trained new sales team members and motivated exceptional performance.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Greeted customers to determine wants or needs.
Supervisor
Simon Property Group
06.2018 - 02.2022
- Acted as a liaison between upper management and staff, facilitating open communication.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Directed and supervised team of 15 employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Set specific goals for projects to measure progress and evaluate end results.
- Trained new employees on company policies and procedures.
Supervisor
Belk Department Store
Charlotte
05.2017 - 06.2018
- Provided ongoing training for new hires on policies, procedures, and safety protocols.
- Explained goals and expectations required of trainees.
- Reported damage or theft of hotel property to management.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Providence High School
Charlotte , NC06-1996
Skills
- Inventory management
- Sales analysis
- Staff training
- Customer service
- Team leadership
- Employee evaluation
- Conflict resolution
- Communication skills
- Problem solving
- Goal setting
- Team management
- KPI tracking
- Friendly and positive
- Multitasking and organization
- Reliability
- Organization
- Meeting sales goals
- Documentation and reporting
Timeline
Store Leader
Joes Quick Mart
02.2022 - 12.2024
Supervisor
Simon Property Group
06.2018 - 02.2022
Supervisor
Belk Department Store
05.2017 - 06.2018
High School Diploma -
Providence High School