Jermilla Johnson

• Operate high speed manufacturing equipment
• Work with a close knit team in a fast paced environment
• Observe safety rules and maintain quality standards for our product
• Serve as the first level of preventive maintenance operations
• Demonstrates teamwork by actively working with others towards a common goal, sharing responsibility, helping each other, and cooperating to optimize the capability of the team.

.

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Provides comprehensive software services, encompassing post-sales and service delivery support, while efficiently addressing application issues for both remote and local accounts across standard and specialized systems.
• Leads direct post-sales technical support for end users and organization’s authorized service providers, resolving technical challenges on designated hardware and software platforms.

• Perform constant flow of AGV traffic in the warehouse by managing AGVs, changing and maintaining batteries in both forklifts and AGY'S
• Helping with Input and Computer Operations, and recovering cranes (to include spills.
• Assist in operating pallet loops, pallet highway functions, inducting unloads from trallers through the Input Stations
• Manifesting invoices, effectively communicating order problems, analyzing reports, monitoring the dynamic activity of the warehouse systems, and managing inventory performed in a safe and sanitary manner.
• Also conduct preventative maintenance on AGVs & SRMs & provide systems support for warehouse maintenánce.
• Have working knowledge of ICS.
• Troubleshot and resolved hardware and software issues for end users in a timely manner
• Installed, configured, and maintained operating systems and software on servers and workstations
• Implemented backup and disaster recovery solutions to ensure data integrity and system availability
• Conducted regular system monitoring and performance tuning to optimize system functionality

•  Assign work to warehouse workers, track productivity of work and ensure all work is complete on a daily basis
• ·Provide leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behaviors
•  Maintained stock and clean work area for optimal productivity.
•  Notified supervisor to pinpoint and resolve quality problems.
• Assist the warehouse supervisor to train, coach, mentor, and motivate the warehouse team
• Identify and address safety hazards
•  Certified in Regulated materials spill clean up
•  Fully understand workflow and daily production goals
• Developed and implemented efficient inventory management strategies to ensure accurate tracking and timely replenishment of supplies
• Utilized advanced tracking software to monitor shipment schedules and identify potential delays, taking proactive actions to prevent disruptions

•  Led a team of 15 production workers in a fast-paced manufacturing environment, ensuring daily production goals were met on time and within budget
• Monitored machines during operation and adjusted machines .
• Handled supply and equipment inventories and distribution for workers.
•  Generated daily productivity records and assisted senior leadership during executive decision-making processes.
• Followed all safety requirements including PPE equipment, preventing and reporting unsafe acts and conditions
• Implemented and managed production schedules to optimize workflow efficiency and minimize downtime
• Trained and mentored new team members on safety protocols, quality standards, and production processes
• Collaborated with cross-functional teams to identify and address production issues, resulting in a 10% increase in overall productivity
• Conducted regular performance evaluations for team members, providing feedback and coaching to drive continuous improvement

• Greeted and assisted guests in a friendly and professional manner at the front desk.
• Provided accurate information about hotel amenities, services, and local attractions to enhance guest experience.
• Processed guest check-ins and check-outs promptly and accurately, following established procedures.
• Handled cash and credit card transactions, reconciled daily reports, and maintained a neat and organized front desk area.

• Mentored and coached team members to improve their performance and productivity
• Conducted training sessions for new crew members on company policies, procedures, and best practices
• Developed and implemented training materials and resources to enhance learning and retention
• Collaborated with management to identify training needs and opportunities for continuous improvement within the team.
• Provided ongoing feedback and performance evaluations to help crew members succeed in their roles
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction