Jerod Jordan
McDonough,GA
Summary
Detail-oriented professional with 18+ years of experience in investigations, compliance, and risk management. Proven ability to enforce regulations, conduct audits, and deliver training programs that reduce liability and improve outcomes. Currently serving as a Total Loss Adjuster with Root Insurance, bringing transferable skills in inspections, reporting, and regulatory compliance.
Overview
20
20
years of professional experience
Work History
Total Loss Adjuster
Root Insurance
07.2024 - Current
- Manage total loss claims, coordinating inspections and evaluating damage reports.
- Ensure compliance with state and company guidelines while minimizing liability exposure.
- Communicate with body shops, appraisers, and customers to resolve safety and compliance concerns.
- Evaluated and investigated over 1200 auto claims in 2025and decided whether insurer should pay claim.
Complex Claims Adjuster
Root Insurance
01.2024 - 07.2024
- Investigated complex claims involving multiple parties and high-dollar exposures.
- Conducted root cause analysis and identified risk factors to reduce future claims.
- Delivered detailed documentation supporting regulatory and legal standards.
Senior Fraud Special Investigator
GEICO Insurance
10.2019 - 01.2024
- Conducted complex investigations ensuring compliance with federal and state regulations.
- Identified safety and compliance risks, reducing potential liability exposure.
- Prepared detailed reports and collaborated with legal teams on corrective actions.
Telephone Claims Rep Coach/Trainer
GEICO Insurance
04.2018 - 10.2019
- Developed and delivered compliance training for new representatives.
- Coached teams on risk prevention, regulatory requirements, and accurate reporting.
- Improved claim accuracy and compliance rates by 20%.
Telephone Claims Representative
GEICO Insurance
01.2016 - 04.2018
- Investigated claims to assess liability and compliance with safety standards.
- Maintained high accuracy in documentation, reducing compliance errors.
Claims Service Representative / Billing Specialist / Total Loss Adjuster
GEICO Insurance
01.2006 - 01.2016
- Conducted inspections and evaluations for vehicle losses, ensuring compliance with regulations.
- Handled billing accuracy and compliance audits.
- Delivered customer-focused resolutions while managing regulatory requirements.
Education
Business Administration
Abraham Baldwin Agricultural College
Tifton, GASkills
- Safety Standards & Compliance
- Risk Assessment & Hazard Mitigation
- Accident/Incident Investigation
- Quality Control & Inspections
- Training & Team Leadership
- Regulatory Compliance
- Reporting & Documentation
- Conflict Resolution & Communication
Websites
Timeline
Total Loss Adjuster
Root Insurance
07.2024 - Current
Complex Claims Adjuster
Root Insurance
01.2024 - 07.2024
Senior Fraud Special Investigator
GEICO Insurance
10.2019 - 01.2024
Telephone Claims Rep Coach/Trainer
GEICO Insurance
04.2018 - 10.2019
Telephone Claims Representative
GEICO Insurance
01.2016 - 04.2018
Claims Service Representative / Billing Specialist / Total Loss Adjuster
GEICO Insurance
01.2006 - 01.2016
Business Administration
Abraham Baldwin Agricultural College
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