Jerome Bafaty
Stockbridge
Summary
Results-oriented IT professional with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
L1 Engineer
Abacus Technology
Alpharetta, GA
02.2025 - Current
- Designed and implemented Group Policy Objects (GPOs) to streamline system configurations and enforce organizational policies.
- Executed automation of administrative tasks through PowerShell scripting, improving task accuracy and speed.
- Managed the deployment process for new client environments, ensuring seamless integration and functionality.
- Executed configuration of Cisco firewalls, switches, access points, and Dell iDRAC to ensure reliable network infrastructure.
- Identified and addressed server and network connectivity challenges to maintain system reliability.
- Engaged with executive teams to align technology planning with organizational goals and ensure successful implementations.
Senior Technical Analyst
theITSupportCenter, LLC
09.2021 - 02.2025
- Advised Jr. techs, enhancing the team's problem-solving efficiency
- Configured and set up CRM and ERP applications, aligning with business processes
- Increased client satisfaction by advising on software/hardware issues
- Led the successful implementation of company-wide software changes, impacting 100 employees
- Educated 1000 users on company software/hardware, enhancing operational efficiency
Lost and Stolen Support
KeyBank
11.2020 - 09.2021
- Handled over 500 lost and stolen claims monthly
- Reduce State government unemployment expenditures by tracking and reporting possible fraudulent unemployment claims
- Achieved a customer satisfaction score increase of 25% by implementing a streamlined process for reporting and resolving lost or stolen items
Store manager
Cricket Wireless
01.2016 - 10.2020
- Increased annual sales volume by 20%, generating additional revenue through strategic marketing campaigns
- Improved customer satisfaction scores by 30% within 2 years, maintaining a 95% retention rate
- Managed inventory across 1000 SKUs, coordinating with ten suppliers to ensure product availability and diversity
Education
Bachelor of Science - Network Engineering and Security
Western Governors University
08-2027
Skills
- Group Policy Objects
- Microsoft Administration
- Hardware installation
- IT documentation
- Application support
- Security protocols
- Vendor coordination
- Backup management
- Server administration
- Software deployment
- Disaster recovery
- Virtualization technologies
- Incident resolution
- Network monitoring
- Active directory
- Time management
- Interpersonal skills
- Team building
- Computer diagnostics
- VPN management
Certification
- CompTIA A+
- Linux Professional Institute Linux Essentials
- Google IT Support Professional
Timeline
L1 Engineer
Abacus Technology
02.2025 - Current
Senior Technical Analyst
theITSupportCenter, LLC
09.2021 - 02.2025
Lost and Stolen Support
KeyBank
11.2020 - 09.2021
Store manager
Cricket Wireless
01.2016 - 10.2020
Bachelor of Science - Network Engineering and Security
Western Governors University