Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Jerome Jenkins

Atlanta

Summary

Network Infrastructure Technician with over 5 years of experience in Cisco configuration and management. Demonstrated expertise in optimizing network security and enhancing endpoint posture, ensuring reliable access for over 6,500 users. Proven track record in analyzing network topologies and implementing solutions that improved system reliability and user access. Skilled in utilizing security tools to maintain confidentiality, integrity, and availability of a $50M communications infrastructure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Network Infrastructure Technician

Kusan AB
Kunsan
06.2024 - Current
  • Spearheaded deployments of Cisco Identity Services Engine (ISE), configuring repositories and patch workflows.
  • Integrated Active Directory with Cisco ISE, managing organizational unit structures via PowerShell scripting.
  • Diagnosed Smart Account access issues and service contract mismatches, ensuring entitlement visibility.
  • Authored standard operating procedures for patching and backup processes, aligning with security standards.
  • Optimized RADIUS accounting and access policies to enhance endpoint posture enforcement.
  • Conducted root cause analysis for repository failures and compliance drift across endpoints.
  • Monitored switch performance by checking interface speeds and link negotiation with Cisco CLI tools.
  • Diagnosed traffic issues to support high-throughput applications, reducing latency and enhancing reliability.

Network Infrastructure Technician

Moody AFB
Valdosta
10.2020 - 06.2024
  • Configured and installed Cisco switches, updating 57% of outdated equipment at Moody AFB.

Hardened network security through defense in depth; led project to prune 22% of unused VLANs.

  • Enabled 802.1x authentication for network devices, restricting access to authorized machines only.
  • Managed three-member team providing remote Tier 1 and Tier 2 Help Desk support for 5,000 users.
  • Collaborated with eight back shops for trouble ticket resolution; reported security incidents and executed fixes on $31M network.
  • Established training courses on CFP procedures, effectively minimizing section degradation during turnover.
  • Restored encryption capabilities by rebuilding two PKI issuing machines, ensuring secure email functionality.

Education

Some College (No Degree) - Network Engineering Cisco Track

Western Governors University
Salt Lake City, UT

Skills

  • Network troubleshooting and installation
  • Cisco configuration and management
  • Active Directory administration
  • Problem analysis and resolution
  • Team collaboration and communication
  • Documentation standards and practices
  • VLAN and network management
  • Routing protocols expertise
  • VoIP systems implementation
  • Patch management and updates
  • Network cabling and infrastructure
  • Linux systems administration
  • IT infrastructure optimization
  • Network protocols understanding
  • RADIUS policy management
  • Endpoint security strategies

Certification

  • Cisco Certified Network Associate (Nov 2025-Nov 2028)
  • Comptia Security+ (Dec 2024-Dec 2027)
  • Comptia Linux+ (Oct 2025-Oct 2028)

Projects

  • Cisco Switch Modernization – Moody AFB
    Replaced 57% of legacy switches with Catalyst 9300/3800, improving performance and compliance.
  • Network Hardening & VLAN Pruning
    Removed 22% of unused VLANs to reduce attack surface and improve segmentation.
  • 802.1X Authentication Deployment
    Enabled device-level access control across the network via Cisco ISE.
  • Cisco ISE Upgrade & Integration
    Resolved visibility bug, reconfigured AAA on 97 switches, and restored certificate functionality.
  • TACACS+ Access Control – SIPRNet
    Implemented policy profiles and command sets for secure admin access.
  • SNMPv3 Monitoring via SolarWinds
    Configured 26 devices for secure trunk monitoring and group-based access.
  • PKI Restoration
    Rebuilt two issuing machines, restoring encryption and secure email.
  • VoIP & Multicast Verification – Cisco ISR
    Validated dial-peer and multicast configs for LMR systems.
  • Cisco Cutover & Architecture Redesign
    Led $750K transition from Junos to Cisco; deployed 72 Catalyst switches in Three-Tier topology.
  • DHCP Migration – Classified TACLANEs
    Enabled dynamic IPs for 87 TACLANEs across secure networks.
  • UPS Cutover & Power Resilience
    Installed in-rack UPS to protect $4.7M in critical infrastructure during outages.
  • Help Desk & Cyber Ops Leadership
    Managed 3-member team supporting 5K users; briefed leadership on cyber posture.
  • SOP & Training Development
    Created 9 SOPs and internal training to support continuity and onboarding.

Let me know if you'd like this styled for federal resume format or paired with a summary and skills section.

Timeline

Network Infrastructure Technician

Kusan AB
06.2024 - Current

Network Infrastructure Technician

Moody AFB
10.2020 - 06.2024

Some College (No Degree) - Network Engineering Cisco Track

Western Governors University

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Jerome Jenkins