Jerome Roberts
112 Lanthier St,MI
Summary
Dynamic machine operator with a strong work ethic and expertise in machinery operations at Greenpoint Recycling. Proven track record in enhancing productivity through effective problem-solving and adherence to safety regulations. Skilled in hydraulic systems and committed to fostering a culture of safety while training new operators. Experienced with operating and maintaining various types of production machinery. Utilizes technical skills to troubleshoot and resolve mechanical issues swiftly. Knowledge of safety standards and procedures to maintain secure working environment.
Overview
37
37
years of professional experience
Work History
Machine Operator
Greenpoint Recycling
Winder, GA
07.2020 - 12.2024
- Operated recycling machinery, ensuring optimal performance and safety compliance.
- Monitored production processes, maintaining quality standards throughout operations.
- Conducted routine maintenance on equipment, minimizing downtime and enhancing productivity.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Trained new operators on equipment usage and safety protocols, fostering a culture of safety.
- Maintained accurate logs of production metrics, supporting data-driven decision-making initiatives.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Auto Technician
American Service Station
02.2011 - 05.2020
- Diagnosed and repaired various automotive issues using advanced diagnostic tools.
- Performed routine maintenance services, ensuring vehicle safety and reliability.
- Collaborated with team members to streamline repair workflows and enhance efficiency.
- Mentored junior technicians, providing guidance on best practices and troubleshooting techniques.
- Implemented quality control procedures to maintain high service standards in repairs.
- Conducted thorough inspections of vehicles to identify potential problems before they escalated.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
Heavy Equipment Mechanic
Advance Fluid Systems / Delta Cable Plows
10.2009 - 01.2011
- Diagnosed and repaired hydraulic systems on heavy equipment, ensuring operational efficiency.
- Conducted routine maintenance and inspections to prevent equipment failures and enhance longevity.
- Repaired engines and transmissions, improving machinery performance and reliability.
- Collaborated with team members to streamline workflow processes, reducing downtime during repairs.
- Implemented preventive maintenance schedules, enhancing equipment reliability and reducing repair costs.
- Oversaw complex repair projects, coordinating resources and timelines to meet operational goals.
- Analyzed malfunctioning equipment and determined type of repairs required.
Customer Service Representative
H.D Supply / U.S. Filter /National Waterworks/Southern Meter/O&R Utilities/A&P Water & Sewer Supply
03.1988 - 12.2008
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries using CRM systems to track interactions and resolve issues promptly.
- Trained new team members on service protocols and company policies for consistent customer experiences.
- Streamlined order processing workflows, enhancing efficiency in handling customer requests and complaints.
- Collaborated with cross-functional teams to improve product knowledge and service delivery standards.
- Conducted regular follow-ups with customers to ensure satisfaction and foster long-term relationships.
- Led initiatives to enhance team performance, resulting in increased customer retention rates and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Lanier Technical College
Oakwood, GASkills
- Strong work ethic
- Good communication
- Attention to detail
- Workplace safety
- Problem-solving
- Machinery operations
- Computer skills
- Machinery operation
- Relationship building
- Health and safety regulations
- Mechanical troubleshooting
- Written communication
- Time management
- Changeover procedure knowledge
- Production timeline management
- Machining and production standards
- Rig-up procedures
- CNC machines
- Batch production
- Order reading
- Operational control
- Breakdown troubleshooting
- QC
- Bandsaw and lathe operation
- Pneumatic systems
- Supply chain management
- CNC operation
- Hydraulic systems
- Parts fabrication
- Logistics
- OSHA
- Mechanical aptitude
Timeline
Machine Operator
Greenpoint Recycling
07.2020 - 12.2024
Auto Technician
American Service Station
02.2011 - 05.2020
Heavy Equipment Mechanic
Advance Fluid Systems / Delta Cable Plows
10.2009 - 01.2011
Customer Service Representative
H.D Supply / U.S. Filter /National Waterworks/Southern Meter/O&R Utilities/A&P Water & Sewer Supply
03.1988 - 12.2008
GED -
Lanier Technical College