Jerrell Knight
Johns Creek
Summary
Results-driven General Manager with 10+ years of leadership experience in operations, team development, and customer service excellence. Proven track record of improving efficiency, increasing profitability, and building high-performing teams in fast-paced environments. Strong background in workforce planning, inventory control, and employee development.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
Racetrac
Alpharetta
01.2016 - Current
- Lead daily store operations, consistently delivering high levels of customer satisfaction and operational efficiency
- Manage, train, and develop staff, improving team performance and retention
- Create and optimize employee schedules to align with business demand, reducing labor inefficiencies
- Oversee inventory management, minimizing waste and maintaining optimal stock levels
- Conduct performance evaluations and implement development plans to strengthen team capabilities
- Enforce company policies, procedures, and safety standard
HUMAN RESOURCE SPECIALIST
Army
El Paso
01.2013 - 01.2016
- Administered employee benefits and compensation programs for military personnel
- Supported full-cycle recruitment efforts, helping place qualified candidates in key roles
- Conducted training sessions on policies, compliance, and organizational procedures
- Maintained accurate personnel records and ensured regulatory compliance
Education
High School -
Milton High School
Alpharetta, GASkills
- Team Leadership & Staff Development
- Operations Management
- Workforce Planning & Scheduling
- Performance Management & Coaching
- Inventory Control & Cost Reduction
- Recruitment & Onboarding
- Customer Experience Optimization
- Conflict Resolution & Problem Solving
Timeline
GENERAL MANAGER
Racetrac
01.2016 - Current
HUMAN RESOURCE SPECIALIST
Army
01.2013 - 01.2016
High School -
Milton High School