Jerrica Williams
Stockbridge
Summary
Experienced bartender with years in fast-paced hospitality settings. Proficient in drink preparation, POS systems, and delivering top-notch customer service. Detail-oriented with strong communication and management abilities. Demonstrated track record of effectively managing multiple tasks in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operational Excellence Manager
Mercy Housing Inc.
08.2013
- Design training plans and programs to meet the needs of new employees, employees requiring remedial training, and for general refresher and staff development purposes in consultation with Resident Services leadership.
- Deliver training in web-based and classroom settings.
- Develop processes to evaluate training programs, measure participate learning and make changes to ensure that customer needs are met.
Bartender/Server
The General Muir
08.2021 - 05.2022
- Delivered exceptional customer service by efficiently preparing and serving a variety of drinks, ensuring customer satisfaction.
- Managed accurate order-taking and provided a welcoming atmosphere, fostering repeat patronage.
- Processed financial transactions with precision, utilizing POS systems for cash, credit, and debit card payments.
Bartender/Server
Applebee’s Neighborhood Grill
02.2018 - 03.2021
- Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring consistent quality and presentation while maintaining a clean and organized bar area.
- Managed customer transactions efficiently using POS systems, and provided excellent service by taking and delivering food and beverage orders with attention to detail and customer preferences.
Bartender/Server
Elegant Staffing
12.2017 - 02.2019
- Delivered consistent, high-quality beverage service by adhering to established recipes and presentation standards.
- Collaborated effectively with team members to ensure seamless service delivery during meetings and meal events.
Education
Certification - Mixology/Bartending
Atlanta Professional Bartending School
10.2017
Bachelor of Science - Health Education and Promotion
Georgia Southern University
05.2013
Associate of Science - Pre-Allied Health
South Georgia State College
07.2010
Skills
- Strong verbal communication
- Team leadership skills
- Fundamentals of wine and spirits pairing
- Proficient in fast-paced environments
- Proficient in POS systems
Certification
Vino 101 Wine Pairing and Beer & Spirits Certification
Timeline
Bartender/Server
The General Muir
08.2021 - 05.2022
Bartender/Server
Applebee’s Neighborhood Grill
02.2018 - 03.2021
Bartender/Server
Elegant Staffing
12.2017 - 02.2019
Operational Excellence Manager
Mercy Housing Inc.
08.2013
Bachelor of Science - Health Education and Promotion
Georgia Southern University
Associate of Science - Pre-Allied Health
South Georgia State College
Certification - Mixology/Bartending
Atlanta Professional Bartending School
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