Jerry Allen Jr.
Evans
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with law enforcement and team supervision. Utilizes strategic planning and conflict resolution to maintain public safety. Track record of effective emergency response and leadership in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Patrol Sergeant
Allied Universal Security Services
01.2025 - Current
- Participated in training sessions on conflict resolution and de-escalation techniques.
- Learned safety protocols and emergency response procedures in high-pressure environments.
- Assisted in patrolling assigned areas to ensure public safety and security.
Customer Service Representative
Sitel
05.2021 - 05.2024
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Transworld Systems Inc.
09.2023 - 02.2024
- Assisted customers with inquiries and resolved issues effectively to enhance satisfaction.
- Processed orders and managed customer accounts using CRM systems for efficient service delivery.
- Collaborated with team members to address customer needs and streamline communication processes.
Paster
U.S. Battery
08.2019 - 06.2020
- Assisted in the assembly of manufacturing batteries for use in the army and commercially
- Inspected finished products for quality assurance, identifying defects and implementing corrective measures.
- Operated assembly line machinery, ensuring efficient production flow and adherence to safety protocols.
Education
High School Diploma -
Lucy Craft Laney
AugustaSkills
- Field training
- Officer safety
- Community policing
- De-escalation techniques
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Call center experience
- Product assembly
- Assembly and production
- Quality control
Timeline
Patrol Sergeant
Allied Universal Security Services
01.2025 - Current
Customer Service Representative
Transworld Systems Inc.
09.2023 - 02.2024
Customer Service Representative
Sitel
05.2021 - 05.2024
Paster
U.S. Battery
08.2019 - 06.2020
High School Diploma -
Lucy Craft Laney