Jersey Patrick
Monticello
Summary
Proactive server with a solid background in customer service and team collaboration. Known for managing guest experiences and training new team members, aiming to support a positive dining atmosphere and drive customer loyalty.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Restaurant Server
Franks Restaurant And Bar
Covington
04.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Recommended menu items and answered guest questions about food.
- Assisted in training new servers on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area and service stations.
- Managed guest complaints promptly to ensure satisfaction and retention.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
Escape Room Manager
Clock tower escape room
Covington
10.2021 - 03.2022
- Managed daily operations of interactive escape room experiences.
- Developed and maintained themed room setups and puzzles.
- Coordinated scheduling for team members and game sessions.
- Implemented safety protocols for guests and staff during experiences.
- Resolved customer inquiries and concerns promptly and effectively.
- Evaluated guest feedback to enhance future game designs and experiences.
- Recruited qualified candidates for open positions within the organization.
- Performed regular maintenance checks on all equipment used in the escape room games.
Education
Eastside High School
Covington, GASkills
- Customer service
- Menu knowledge
- Order management
- Staff training
- Conflict resolution
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Sales techniques
- Active listening
Timeline
Restaurant Server
Franks Restaurant And Bar
04.2023 - Current
Escape Room Manager
Clock tower escape room
10.2021 - 03.2022
Eastside High School