Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerulsha Jolly

Atlanta

Summary

Detail-oriented Customer Service Representative with over 10 years of experience providing dedicated professional experience. Offering strong skills in case management, reports, scheduling and assistance with operational proceedings. Organized to handle a high-intensity workload.

Overview

19
19
years of professional experience

Work History

Court Specialist

Department of Community Supervision
10.2022 - Current
  • Responds in person or by telephone to public defenders and/or private counsel, defendants, and other governmental agencies to answer questions or address concerns regarding matters in the court
  • Interacts with defense attorneys, City Prosecutors, City Magistrates, and coworkers to establish and maintain effective working relationships
  • Ability to be very customer service oriented and successfully interact with all levels in the organization
  • Attends court actions and makes recommendations for probation violations
  • Accomplished multiple tasks within established timeframes while maintaining a professional manner in accordance with company standards
  • Cross-trained existing employees to maximize team agility and performance.
  • Implements and tracks compliance with court-ordered services, terms and programs
  • Developed and maintained relationships with customers and suppliers through account development.

Economic Support Specialist 2

Department of Children and Family Services
11.2020 - 09.2022
  • Determined eligibility for Food Stamps and Family Medicaid by accepting applications and determining initial eligibility for various classes of Family Medicaid and Food Stamp assistance
  • Ensured a high level of customer satisfaction and performed a variety of tasks such as resolved customer issues and complaints and conducted interviews
  • Calculated budgets manually while using appropriate devices
  • Input a high volume of data using standard office hardware and software while maintaining confidential records
  • Accomplished multiple tasks within established timeframes.

Economic Support Specialist 1

Department of Children and Family Services
08.2017 - 11.2020
  • Determined eligibility for Food Stamps.
  • Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
  • Records and evaluate personal and financial data obtained from individuals
  • Handled day to day customer contact via phones, faxes, and emails
  • Keyed in a high volume of data using standard office hardware and software while maintaining confidential records

Business Operations Specialist/ Mailroom Associate

MAXIMUS, Inc./Georgia Childcare and Parent Services
10.2016 - 03.2017
  • Utilized computer systems to record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
  • Responded to provider inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on program services
  • Received, sorted, and prepared incoming and outgoing mail, including documents for scanning
  • Operated scanning equipment, mailing machines, copiers, fax machines, and postage meters

Customer Service Representative

Dekalb County Sanitation Division
06.2013 - 08.2016
  • Researched, gathered and entered all pertinent facts pertaining to issues and complaints into a database that related to city services
  • Tactfully reconciled written and verbal customer grievances according to city policy using excellent interpersonal skills
  • Referred complex or difficult issues to more senior representative or supervisor
  • Received and properly managed incoming and outgoing telephones communications

Data Entry Clerk

Bako Pathology
08.2010 - 04.2013

Front Desk

Fulton Co Library
05.2006 - 06.2010

Education

High School Diploma -

Frederick Douglass High School
Atlanta, GA
05-2007

No Degree - Criminal Justice

Clark Atlanta University
Atlanta, GA

Skills

  • Exceptional Customer Service & Negotiation Skills
  • Customer Relationship Management (CRM)
  • Proficient in Microsoft Office Suite
  • Outstanding Communication & Organizational Skills

Timeline

Court Specialist

Department of Community Supervision
10.2022 - Current

Economic Support Specialist 2

Department of Children and Family Services
11.2020 - 09.2022

Economic Support Specialist 1

Department of Children and Family Services
08.2017 - 11.2020

Business Operations Specialist/ Mailroom Associate

MAXIMUS, Inc./Georgia Childcare and Parent Services
10.2016 - 03.2017

Customer Service Representative

Dekalb County Sanitation Division
06.2013 - 08.2016

Data Entry Clerk

Bako Pathology
08.2010 - 04.2013

Front Desk

Fulton Co Library
05.2006 - 06.2010

High School Diploma -

Frederick Douglass High School

No Degree - Criminal Justice

Clark Atlanta University
Jerulsha Jolly