Detail-oriented Customer Service Representative with over 10 years of experience providing dedicated professional experience. Offering strong skills in case management, reports, scheduling and assistance with operational proceedings. Organized to handle a high-intensity workload.
Overview
19
19
years of professional experience
Work History
Court Specialist
Department of Community Supervision
10.2022 - Current
Responds in person or by telephone to public defenders and/or private counsel, defendants, and other governmental agencies to answer questions or address concerns regarding matters in the court
Interacts with defense attorneys, City Prosecutors, City Magistrates, and coworkers to establish and maintain effective working relationships
Ability to be very customer service oriented and successfully interact with all levels in the organization
Attends court actions and makes recommendations for probation violations
Accomplished multiple tasks within established timeframes while maintaining a professional manner in accordance with company standards
Cross-trained existing employees to maximize team agility and performance.
Implements and tracks compliance with court-ordered services, terms and programs
Developed and maintained relationships with customers and suppliers through account development.
Economic Support Specialist 2
Department of Children and Family Services
11.2020 - 09.2022
Determined eligibility for Food Stamps and Family Medicaid by accepting applications and determining initial eligibility for various classes of Family Medicaid and Food Stamp assistance
Ensured a high level of customer satisfaction and performed a variety of tasks such as resolved customer issues and complaints and conducted interviews
Calculated budgets manually while using appropriate devices
Input a high volume of data using standard office hardware and software while maintaining confidential records
Accomplished multiple tasks within established timeframes.
Economic Support Specialist 1
Department of Children and Family Services
08.2017 - 11.2020
Determined eligibility for Food Stamps.
Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
Records and evaluate personal and financial data obtained from individuals
Handled day to day customer contact via phones, faxes, and emails
Keyed in a high volume of data using standard office hardware and software while maintaining confidential records
Business Operations Specialist/ Mailroom Associate
MAXIMUS, Inc./Georgia Childcare and Parent Services
10.2016 - 03.2017
Utilized computer systems to record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
Responded to provider inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on program services
Received, sorted, and prepared incoming and outgoing mail, including documents for scanning
Accounting and Finance Intern at Georgia Department Of Community SupervisionAccounting and Finance Intern at Georgia Department Of Community Supervision