Summary
Overview
Work History
Education
Skills
Decorate, Cooking, Photography,
Languages
Timeline
Generic

Jesenia Molina-araujo

Norcross,GA

Summary

Proven leader at ABM Industries, adept in driving team productivity and enhancing facility cleanliness through innovative procedures. Excelled in customer support, achieving high satisfaction rates. Skilled in database administration and fostering teamwork, significantly contributed to operational efficiencies and positive work environments. Fluent in English and Spanish, leveraging attention to detail and collaboration to exceed expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level clerk position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Janitorial Lead

ABM Industries
04.2024 - Current
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored staff performance and provided feedback to drive productivity.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Janitorial Lead

KBS Services
09.2022 - 04.2024
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
  • Contributed to a positive work environment through open communication channels among team members.
  • Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
  • Trained and mentored new staff on cleaning and safety protocols.

Administrative Clerk

Usa Beauty Academy
09.2019 - 04.2021
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Contributed to project success by providing administrative support to various teams as needed.
  • Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Call Center Representative

The Myers Group
03.2015 - 08.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled multiple calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Waitress

Gordos Mexican Buffett
10.2014 - 06.2015
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Cashier

Simoniz Car Wash
01.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Meadowcreek High School
Norcross, GA

Skills

  • Database entry
  • Customer follow-up
  • Filing systems
  • Documentation and Recordkeeping
  • Scheduling appointments
  • Appointment Scheduling
  • Spreadsheet tracking
  • Multitasking Abilities
  • Attention to Detail
  • Student Engagement
  • SMART Board

Decorate, Cooking, Photography,

i like to decorate using ballon garlands. Very much into DIY projects. I enjoy cooking larger meals. My favorite of all Thanksgiving. Favorite holiday is Halloween so, i tend to go Halloween decor hunting. Taking pictures has always been something i love doing.

Languages

Spanish
Native or Bilingual

Timeline

Janitorial Lead

ABM Industries
04.2024 - Current

Janitorial Lead

KBS Services
09.2022 - 04.2024

Administrative Clerk

Usa Beauty Academy
09.2019 - 04.2021

Call Center Representative

The Myers Group
03.2015 - 08.2015

Waitress

Gordos Mexican Buffett
10.2014 - 06.2015

Cashier

Simoniz Car Wash
01.2014 - 01.2015

Meadowcreek High School

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Jesenia Molina-araujo