Jess Craik
Atlanta
Summary
Dynamic hospitality professional with a proven track record at Scofflaw Brewing, excelling in customer service and inventory management. Adept at building instant rapport and turning around difficult situations, I effectively developed marketing strategies that boosted event attendance and enhanced guest satisfaction. Committed to maintaining food safety compliance and operational excellence.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Highland Tap & Burger
Atlanta
12.2021 - 02.2025
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Tasting Room Manager
Scofflaw Brewing
Atlanta
09.2016 - 02.2024
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained records of all transactions related to sales in the tasting room.
- Managed inventory and sale of merchandise.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Developed marketing strategies for specific events in order to attract target audiences.
Server/Bartender/Catering
Fox Bros BBQ
Atlanta
05.2016 - 01.2020
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Responded to ad hoc cleaning duties at end of shift.
- Coordinated logistics such as event scheduling, catering, transportation.
Education
Bachelor of Arts - Sociology
University of Florida
Gainesville, FL08-2005
Skills
- Building instant rapport
- Handling objections
- Reading social cues
- Managing multiple priorities
- Turning around difficult situations
- Customer service
- Point of sale operation
- Inventory management
- Food safety compliance
- Event coordination
Timeline
Server/Bartender
Highland Tap & Burger
12.2021 - 02.2025
Tasting Room Manager
Scofflaw Brewing
09.2016 - 02.2024
Server/Bartender/Catering
Fox Bros BBQ
05.2016 - 01.2020
Bachelor of Arts - Sociology
University of Florida
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