Jesse Aqui
Buford
Summary
Motivated professional with experience in team management, client engagement, and operational optimization. Seeking to grow and expand my skillset and grow along with an organization in a full time role
Overview
6
6
years of professional experience
Work History
Crew Trainer
Wendy's
04.2022 - 12.2024
- Managed team operations to ensure efficiency and high-quality service, meeting daily targets
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Helped implement new methods to increase the number of customers per shift
- Maintained high standards of cleanliness and staff conduct, reducing complaints by 10%
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained and mentored 7 new personnel hired to fulfill various roles.
- Trained other employees in customer service, food safety, and performance requirements.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
Store Associate
Goodwill of North Georgia, Lexington Road
05.2019 - 01.2022
- Cold called between 20 and 60 phone numbers daily, checking their job status
- Displayed a professional, patient, and people first attitude with guests
- Stayed updated on industry trends and product knowledge to effectively assist clients
- Maintained cleanliness standards, including daily cleaning and sanitizing of all public store surfaces
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
Education
Associate's Degree - Game Development
Athens Technical College
Athens, GA05.2020
Skills
- Food Service
- Sanitation
- Effective communication
- Food Production
- Meal Preparation
- Basic Math
- Task prioritization
- Relationship management
- Team building
- Product display
Timeline
Crew Trainer
Wendy's
04.2022 - 12.2024
Store Associate
Goodwill of North Georgia, Lexington Road
05.2019 - 01.2022
Associate's Degree - Game Development
Athens Technical College
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