Jesse Blyder Cromer Jr.
Cartersville
Summary
Flexible and a history of excellent customer service and precise prescription formulation. Versed in relevant regulations with dedication to ethical practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
Morrow, GA
06.2022 - Current
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted in training new employees on pharmacy procedures.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health related topics.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- FDA Drug Safety Guidelines HIPAA
- Team Collaboration
- Processing Payments
- Point of Sale Systems Proficiency Operations Support
- Supporting Pharmacy Operations Healthcare Regulations
- Led cross-functional teams to enhance operational workflows and increase departmental efficiency.
Senior Account Manager
Southern Facility
Tallapoosa, GA
02.2018 - 06.2022
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Managed key account relationships, ensuring customer loyalty and retention.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Identified opportunities for cross-selling products and services to existing customers.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Established, documented and implemented account management processes and procedures.
- Trained and supported junior account management professionals to increase company revenue.
- Proactively identified areas of improvement within assigned accounts' operations.
Education
High School Diploma -
Patchogue-Medford High School
Medford06-1995
Skills
- Drug Inventory Management
- Drug Inventory Control
- Order Verification
- Billing Support
- Insurance Billing
- Verifying Orders
- Pharmacy Operations
- Problem-Solving Skills
- Resolving Customer Issues
- Answering customer questions
- Confidentiality and HIPAA
- Patient confidentiality
- Project scheduling
- Client relations
- Training and mentoring
- Schedule coordination
- Cost control
- Contract preparation
- Client liaison
- Multi-project management
- Critical thinking
- Cross-functional communication
- Conflict resolution
- Relationship building
Certification
HIPPA certification and FDA certification
Languages
English
Professional Working
Timeline
Pharmacy Technician
Walmart
06.2022 - Current
Senior Account Manager
Southern Facility
02.2018 - 06.2022
High School Diploma -
Patchogue-Medford High School