Jessi Saucedo

Operational Management

• Oversee daily shop operations, ensuring efficiency and excellent customer service
• Manage workflow for tire installations, repairs, alignments, and towing services
• Maintain a clean, safe, and organized shop environment
• Ensure compliance with company policies, safety standards, and state regulations

Staff Leadership

• Hire, train, and supervise technicians, tire installers, and front-desk staff
• Create work schedules and manage labor costs
• Conduct performance evaluations and provide coaching to improve skills
• Lead team meetings to communicate goals, updates, and expectations

Customer Service

• Handle customer concerns, questions, and escalations
• Ensure accurate estimates, invoices, and service explanations
• Build long-term customer relationships to improve retention and reputation
• Monitor reviews and customer feedback to improve service quality

Inventory & Vendor Management

• Manage inventory of tires, parts, and shop supplies
• Order products and negotiate pricing with vendors
• Track inventory levels to prevent shortages or overstock
• Maintain vendor relationships and evaluate product quality

Financial & Business Management

• Monitor daily sales, expenses, and profitability
• Prepare financial reports and track KPIs (sales goals, labor cost %, gross profit)
• Develop marketing strategies, promotions, and customer outreach
• Identify areas to increase revenue and reduce operational costs

Shop Equipment Oversight

• Ensure all equipment (tire machines, balancers, lifts) is serviced and operational
• Schedule maintenance and repairs for equipment
• Keep safety certifications and inspections up-to-date

Strategic Leadership

• Set performance goals for the shop and team
• Analyze market trends and competitor pricing
• Implement new services or technologies to improve operations
• Drive continuous improvement and team development