Jessi Tallent
Augusta
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional patient service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Augusta Lung Associates
02.2019 - Current
- Manage front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinate communication between patients and medical staff to enhance service efficiency.
- Maintain accurate patient records using EPIC electronic health record system by scanning insurance cards, photo IDs, policy forms
- Train new reception staff on office procedures and patient service standards
- End of day payment reconciliation and next business day preparedness
- Posting payments to outstanding balances
- Checking in patients by verifying information & collecting copays
- Attaching and verifying insurances in patient records in preparation of upcoming appointments
- Faxing medical records requested by Medicare Advantage organizations for risk adjustment data
- Opening and closing provider schedules
- Maintaining front office employee calendar
- Corresponding with drug representatives to confirm lunches
- Sustaining/repairing office equipment
- Scheduling and assigning new patient referrals
- Allocating incoming faxes
Education
High School Diploma -
Burke County High School
Waynesboro, GA 06-2019
Skills
- Appointment scheduling
- Document management
- Proficient in Epic EMR system
- Verbal and written communication
- Multitasking & prioritizing numerous duties simultaneously
- Problem-solving skills
- Office administration
- Telephone etiquette
- Yealink HD muli-line phone system with Elevate software
- Microsoft Excel
- Microsoft Word
- Cash handling
- Office supplies inventory management
Accomplishments
- Increased office productivity 35% by implementing numerous process improvements.
- Recorded voice phone prompts.
Timeline
Front Office Receptionist
Augusta Lung Associates
02.2019 - Current
High School Diploma -
Burke County High School
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