Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Bass

Lagrange

Summary

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

17
17
years of professional experience

Work History

Direct Support Professional

Pathways Behavioral Health
02.2025 - Current
  • Provided individualized care and support to enhance clients' daily living activities.
  • Assisted clients in developing essential life skills through personalized coaching and guidance.
  • Collaborated with multidisciplinary teams to create and implement tailored support plans.
  • Monitored client progress, ensuring adherence to established goals and objectives.
  • Developed strong rapport with clients, fostering trust and effective communication.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Social Services Technician

Pathways C&A CSU
05.2024 - 02.2025
  • Provides direct care and support to individuals experiencing acute mental health crises within a short term, structured environment.
  • Supported case management teams by maintaining detailed client records and documentation systems.
  • Coordinated client intake processes, ensuring accurate data collection and compliance with organizational standards.
  • Assisted in developing individualized service plans tailored to meet client needs and goals.
  • Facilitated communication between clients and service providers to enhance support network effectiveness.
  • Trained new staff on operational procedures, promoting consistency in service delivery across the team.
  • Implemented feedback mechanisms to assess program effectiveness, driving continuous improvement initiatives within the department.
  • Provided crisis intervention and support, helping clients navigate challenging situations effectively.
  • Advocated on behalf of vulnerable individuals within the system by understanding their unique needs and circumstances thoroughly.

Emergency Room Technician

Wellstar West Georgia
06.2023 - 05.2024
  • Assist medical professionals in providing immediate care to patients with urgent or life threatening conditions.
  • Administered patient care procedures, ensuring compliance with established protocols and safety standards.
  • Assisted medical staff with triage, documentation, and preparation of treatment areas for incoming patients.
  • Monitored vital signs, recorded changes, and communicated findings to healthcare professionals effectively.
  • Maintained cleanliness and organization of emergency room environment to enhance patient comfort and efficiency.
  • Streamlined patient flow processes by coordinating with nursing staff to prioritize critical cases efficiently.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
  • Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.

CNA

Wellstar West Georgia
08.2021 - 06.2023
  • Provide direct patient care under the supervision of a RN, assisting with ADL's and other essential medical tasks.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Provided emotional support to patients and families during treatment processes.
  • Collaborated with healthcare teams to develop individualized care plans.
  • Documented patient information accurately in electronic health records system.
  • Maintained cleanliness and organization of patient areas to promote hygiene standards.
  • Trained new staff on best practices for patient care and safety protocols.
  • Advocated for patient needs, enhancing overall satisfaction with care provided.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

EVS Technician

WellStar West Georgia
10.2020 - 08.2021
  • Maintain a clean and sanitary environment to ensure patient safety and comfort, contributing to the overall well being of the healthcare facility.
  • Operated cleaning machinery and equipment to maintain cleanliness in assigned areas.
  • Followed safety protocols and guidelines to ensure a safe working environment.
  • Assisted in waste management by properly sorting and disposing of hazardous materials.
  • Conducted routine inspections of facilities to identify maintenance needs and cleanliness standards.
  • Collaborated with team members to enhance efficiency in daily cleaning operations.
  • Documented cleaning schedules and completed checklists for accountability and compliance.
  • Adapted quickly to changing priorities while maintaining high-quality service standards.
  • Maintained patient and hospital confidentiality.
  • Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Set up beds or other furniture in rooms.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
  • Followed specific cleaning schedules based on patient needs.
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
  • Collaborated with other environmental service technicians to complete large-scale projects efficiently and effectively.
  • Maintained cleanliness and sanitation standards in patient rooms and common areas.
  • Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.

Production Worker

KMMG
05.2019 - 09.2020
  • Operated machinery and equipment, ensuring adherence to safety protocols and production standards.
  • Collaborated with team members to streamline workflow processes and enhance productivity.
  • Monitored production lines for quality assurance, identifying defects and implementing corrective measures.
  • Trained new employees on operational procedures, safety practices, and equipment usage.
  • Monitored production lines for quality control, promptly addressing any issues that arose.
  • Trained new employees on operational procedures and equipment handling techniques.
  • Implemented process improvements, resulting in enhanced workflow efficiency and reduced downtime.
  • Collaborated with other production workers to achieve smooth running of production line.

Production Worker

Hyundai Mobis
10.2014 - 04.2019
  • Implemented process improvements that reduced downtime and optimized resource allocation.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Operated machinery to assemble products efficiently, ensuring adherence to safety standards.
  • Trained new employees on operational procedures and equipment handling techniques.
  • Collaborated with team members to achieve daily production targets consistently.

Shift Manager

Moe's Southwest Grille
05.2013 - 10.2014
  • Supervised daily operations, ensuring team adherence to safety and quality standards.
  • Coordinated staff schedules to optimize workflow and meet customer demand effectively.
  • Trained new employees on operational procedures and best practices for efficiency.
  • Implemented process improvements, reducing downtime and enhancing productivity across shifts.
  • Monitored inventory levels, managing supply chain logistics to prevent shortages or overstocking.
  • Resolved conflicts among team members, fostering a collaborative work environment for improved morale.

Assistant Manager

Captain D's Seafood
08.2012 - 07.2013
  • Led team in achieving operational efficiency through process improvements and streamlined workflows.
  • Developed and implemented training programs to enhance staff performance and service quality.
  • Coordinated cross-departmental communication to ensure alignment on project goals and timelines.
  • Analyzed customer feedback to drive enhancements in service delivery and customer satisfaction.
  • Managed inventory levels, ensuring optimal stock availability while minimizing excess waste.
  • Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Department Manager

McDonald's
09.2008 - 05.2012
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Led team in achieving operational goals through effective resource allocation and workflow management.
  • Developed training programs to enhance staff skills and improve overall team performance.
  • Implemented process improvements that increased efficiency and reduced operational costs.
  • Monitored key performance indicators, identifying areas for enhancement and strategic initiatives.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.

Education

BLS -

American Heart Association
04-2025

High School Diploma -

Biloxi High School
Biloxi, MS
05-2004

Skills

  • Strong focus on accuracy

  • De-escalation Techniques

  • Effective time management

  • Cleaning and Sanitation

  • Behavioral management

  • Client documentation

  • Decision-making support

  • Health and safety requirements

  • Disability awareness

  • Customer service

  • Team leadership

  • Decision-making

  • Verbal and written communication

  • Staff training and development

  • Task delegation

  • Documentation and reporting

  • Relationship building

  • Operations management

Timeline

Direct Support Professional

Pathways Behavioral Health
02.2025 - Current

Social Services Technician

Pathways C&A CSU
05.2024 - 02.2025

Emergency Room Technician

Wellstar West Georgia
06.2023 - 05.2024

CNA

Wellstar West Georgia
08.2021 - 06.2023

EVS Technician

WellStar West Georgia
10.2020 - 08.2021

Production Worker

KMMG
05.2019 - 09.2020

Production Worker

Hyundai Mobis
10.2014 - 04.2019

Shift Manager

Moe's Southwest Grille
05.2013 - 10.2014

Assistant Manager

Captain D's Seafood
08.2012 - 07.2013

Department Manager

McDonald's
09.2008 - 05.2012

BLS -

American Heart Association

High School Diploma -

Biloxi High School

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Jessica Bass