Jessica Chapman
Parkridge Medical Center
Chickamauga,GA
1
Certification
19
years of professional experience
Experienced Healthcare Operations Leader and Certified Sterile Processing Technician with over 8 years in sterile processing and regulatory compliance. Expertise in Joint Commission readiness, staff training, and inventory management enhances operational performance and team leadership. Background in account management and contract negotiation supports effective client relationship management and process improvement.
Work History
Lead Sterile Processing Technician
2 Months- Led decontamination, inspection, assembly, and sterilization of surgical instruments for operating room readiness.
- Verified instrument trays, sets, and peel packs for completeness, cleanliness, and proper functionality before case use.
- Coordinated workflow across decontamination and sterilization areas to support timely surgical case turnover.
- Trained technicians on sterile processing standards, instrument handling, and infection control practices.
Surgical Operational Efficiency Specialist
1 Year- Supported surgical teams in operating room, ensuring efficient workflow and readiness of instruments
- Delivered responsive customer service to OR staff and surgeons, facilitating effective communication and support during procedures
- Troubleshot Karl Storz, Stryker, and Arthrex Video Towers and Instruments
- Cleaned and assembled laparoscopic instruments in the operating room to ensure readiness for surgical procedures.
Sterile Processing Tech
1 Year- Disinfected and sterilized medical equipment for surgeries, ensuring compliance with safety standards
- Organized and assembled instrument trays for surgical procedures, optimizing readiness for operations
- Recorded and maintained sterilization logs for surgical instruments, supporting quality assurance and traceability
- Conducted quality assurance on instrument trays to ensure compliance with surgical standards.
Account Executive
2 Years- Engaged potential clients to identify opportunities for collaboration
- Cultivated relationships with clients to assess and address their specific needs
- Identified potential leads through market research
Account Executive
2 Years- Contact potential clients to introduce services
- Build relationships with clients to understand their specific needs
- Collaborated with existing clients to identify and pursue additional sales opportunities
Sterile Processing Tech
1 Year- Disinfected and sterilized medical equipment to ensure safety for surgical procedures
- Organized and assembled instrument trays for efficient surgical workflow
- Reprocessed endoscopes to maintain compliance with health standards
- Record and maintain sterilization logs for surgical instruments
- Achieved successful Joint Commission inspection by ensuring compliance with safety and quality standards.
Store Manager
4 Years- Enhanced customer satisfaction and fostered brand loyalty through targeted initiatives
- Increase customer satisfaction and increase brand loyalty
- Inventory and quality control
- Supported/Organized outside events to draw in more business
CS Quality Assurance/Training Coord.
1 Year- Conducted thorough preparation for Joint Commission inspection to ensure compliance standards were met.
- Disinfected and sterilized medical equipment, ensuring compliance with safety standards for surgical procedures
- Recorded and maintained sterilization logs for surgical instruments, supporting traceability and regulatory compliance
- Disinfect and sterilize medical equipment for surgery
- Trained and onboarded new employees, enhancing team readiness and knowledge retention
Certified Central Sterile Tech
2 Years- Disinfect and sterilize medical equipment for surgery
- Maintained accurate sterilization logs to ensure compliance with safety standards
- Organized and assembled instrument trays to facilitate efficient surgical procedures
- Prepared case carts for surgery, ensuring availability of necessary instruments and supplies
- Acquired essential supplies to ensure operational readiness
Customer Service/Sales Specialist
2 Years- Assisted customers with their needs to enhance satisfaction
- Conducted inventory checks and ensured quality standards were met
- Assisted customers with jewelry selection, styling, and product knowledge to support confident purchase decisions.
- Processed sales transactions accurately using point-of-sale systems and handled exchanges, returns, and special orders.
- Presented extended service plans, warranties, and protection options to strengthen customer value and satisfaction.
Office Manager
1 Year- Developed and implemented company structure outlines to enhance organizational clarity
- Designed and executed innovative marketing techniques to boost engagement
- Created and implemented outlines for company structure
- Managed daily office operations
- Handled various human resource functions, including hiring and counseling employees
Education
Bachelor of Science - Healthcare of Administration
- Sterile Processing
- Medical Office Assistant
- Accounting & Computing Certificate
Skills
Regulatory compliance
Sterile Processing & Instrument Reprocessing
Client Relationship Management
Staff training
Operational Efficiency
Asset management
Contract Negotiation
Microsoft Office
Salesforce
Certification
Certified Sterile Processing Technician (CSPT)
Timeline
Lead Sterile Processing Technician
Parkridge Medical Center
09.2026 - CurrentRead More
Surgical Operational Efficiency Specialist
Karl Storz
01.2025 - 2026Read More
Sterile Processing Tech
Steris
01.2024 - 01.2025Read More
Account Executive
Republic Services
01.2022 - 01.2024Read More
Account Executive
Aramark
01.2020 - 01.2022Read More
Sterile Processing Tech
Cleveland Clinic
01.2019 - 01.2020Read More
Store Manager
Sprint Corporate Store
01.2014 - 01.2018Read More
CS Quality Assurance/Training Coord.
ERLANGER HEALTH
01.2013 - 01.2014Read More
Certified Central Sterile Tech
CENTENNIAL MEDICAL CENTER
01.2010 - 01.2012Read More
Customer Service/Sales Specialist
KAY JEWELER’S
01.2009 - 01.2011Read More
Office Manager
BROADMORE GROUP
01.2008 - 01.2009Read More
EHOVE Career Center
from Accounting & Computing Certificate
Read More
Penn Foster
from Medical Office Assistant
Read More
Miller-Motte Technical College
from Sterile Processing
Read More
Ashford University
Bachelor of Science from Healthcare of Administration
Read More
Certification
CRCST