Jessica Chasarik
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FOH Manager
Southern Cross Hospitality
03.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
Operations Manager
Hook & Reel
09.2021 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Trained, coached and mentored staff
- Led hiring, onboarding and training of new hires to fulfill business requirements
Service Manager
Hook & Reel
04.2021 - 09.2021
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Key Holder
Hook and Reel Cajun Restaurant
09.2020 - 04.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Server/Floor Manager
Tokyo House
01.2020 - 10.2020
- Managed team of 10-15 employees to maintain smooth-running operations of shop floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Created employee schedules to align coverage with forecasted demands.
Server/Bartender
Hook & Reel
06.2020 - 09.2020
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Explained menu items and suggested appropriate options for food allergy concerns
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Office Manager
Car point Automotive
12.2017 - 01.2020
- Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Collected inbound calls and spoke with customers regarding car issues
- Made outbound calls to customers updating them on the work and progress also to let them know when the vehicle is ready.
Server
TL Cannon, Applebees
07.2016 - 05.2017
- Ran food for guests
- Retained menu knowledge
- Pre-bussed tables for quicker turn around time
- Worked hard to take adequate care of guests
- Created bonds with guests to make them feel at home
- Answered questions guests had.
Server/Bartender
Ski Lodge Bar and grill
05.2015 - 05.2016
- Takes orders, answers questions about the menu and food, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers' needs and preferences and making recommendations.
Education
High school or equivalent -
Lockport High School
New York06.2010
Skills
- Training and Coaching
- POS System Operations
- Service Prioritization
- Restaurant Operations
- Staff Supervision
- Conflict Resolution
Certification
driver's license
Timeline
FOH Manager
Southern Cross Hospitality
03.2023 - Current
Operations Manager
Hook & Reel
09.2021 - 03.2023
Service Manager
Hook & Reel
04.2021 - 09.2021
Key Holder
Hook and Reel Cajun Restaurant
09.2020 - 04.2021
Server/Bartender
Hook & Reel
06.2020 - 09.2020
Server/Floor Manager
Tokyo House
01.2020 - 10.2020
Office Manager
Car point Automotive
12.2017 - 01.2020
Server
TL Cannon, Applebees
07.2016 - 05.2017
Server/Bartender
Ski Lodge Bar and grill
05.2015 - 05.2016
High school or equivalent -
Lockport High School
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