Jessica Clerici
Cumming
Summary
Early Childhood Care and Education and Public Relations graduate with expertise in front-desk veterinary operations. Demonstrates exceptional client interaction, scheduling, and multitasking abilities in high-pressure settings. Committed to creating a friendly environment for pet owners and ensuring precise record-keeping while assisting veterinary staff. Skilled in resolving issues calmly, enhancing clinic workflow, and balancing administrative tasks with empathetic service.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Sugar Hill Animal Hospital
Sugar Hill
04.2024 - 08.2025
- Managed appointment scheduling and client communications to optimize clinic operations.
- Supported veterinarians during exams by preparing lab work and documenting notes.
- Demonstrated expertise in core, lifestyle, and preventative vaccines for pet owner guidance.
- Utilized Scratch software to maintain financial accuracy through basic accounting tasks.
- Navigated Avimark to update client profiles and process payments efficiently.
- Built trusted relationships with clients by providing compassionate care and treatment advice.
Personal Travel Agent
Self Employment
Cumming
03.2022 - 04.2024
- Facilitated vacation planning by booking flights, hotels, resorts, cruises, and tickets.
- Developed personalized itinerary agendas to enhance travel experiences.
Personal Nanny
Self Employment
Marietta/Cumming
05.2012 - 11.2022
- Provided attentive care to children aged 2–13, including a 2-year-old with type 1 diabetes, ensuring safety and medical needs were consistently met
- Facilitated diverse, age-appropriate activities to support social and emotional development
- Supported achievement of developmental milestones through guided speech therapy and fine/gross motor skill exercises
- Assisted with homework and study routines, promoting academic confidence and independence
- Designed and led engaging educational activities to enhance cognitive skills and foster creativity
FOH Team Member
Chick-fil-A The Collection
Cumming
07.2020 - 12.2021
- Maintained strict sanitation, health, and safety protocols across all workstations
- Upheld Chick-fil-A’s brand standards by delivering consistent, high-quality guest experiences
- Rotated across multiple roles, including cashier, drive-thru attendant, drink maker, and expediter
- Resolved guest concerns promptly and professionally, ensuring satisfaction and brand loyalty
- Communicated effectively with team members, leadership, and customers to support smooth operations
FOH Team Member (Leadership)
Chick-fil-A East Lake
Marietta
03.2021 - 07.2021
- Completed Chick-fil-A Leadership Training Program and served in a team leadership role
- Guided and supported team members by answering questions and offering real-time assistance
- Delegated tasks and directed team workflow to maintain efficiency during peak hours
- Proactively upheld and reinforced Chick-fil-A standards for service, cleanliness, and professionalism
- Promoted a respectful, customer-first environment through active coaching and role modeling
Disney College Program Intern
Walt Disney World
Lake Buena Vista
08.2017 - 01.2018
- Maintained “show-readiness” and safety standards to preserve the immersive guest experience at EPCOT’s Food & Wine Festival
- Delivered world-class service by collaborating with leaders and Cast Members to uphold Disney’s “Service From the Heart” philosophy
- Motivated peers and interns to exceed safety protocols, fostering a culture of accountability and operational excellence
Education
Public Relations
Kennesaw State University
Kennesaw, Georgia07.2020
Early Childhood Care and Education
Chattahoochee Technical College
Marietta, Georgia01.2016
Skills
- Administrative support
- Adaptability and flexibility
- Appointment management
- Attention to detail
- Customer service excellence
- Hospitality and food service
- Leadership skills
- Microsoft Office proficiency
- Problem-solving strategies
- Time management techniques
- Collaborative teamwork
Affiliations
- Educated potential adopters about the organization’s mission, services, and animal care practices
- Fostered dogs, including those with special needs or trauma histories, and prepared them for successful adoption
- Guided adopters through the full adoption process, offering support on pet care, behavior, and transition expectations
- Provided individualized care to dogs with behavioral or emotional challenges, helping them build trust and confidence at their own pace
Timeline
Patient Care Coordinator
Sugar Hill Animal Hospital
04.2024 - 08.2025
Personal Travel Agent
Self Employment
03.2022 - 04.2024
FOH Team Member (Leadership)
Chick-fil-A East Lake
03.2021 - 07.2021
FOH Team Member
Chick-fil-A The Collection
07.2020 - 12.2021
Disney College Program Intern
Walt Disney World
08.2017 - 01.2018
Personal Nanny
Self Employment
05.2012 - 11.2022
Public Relations
Kennesaw State University
Early Childhood Care and Education
Chattahoochee Technical College