Jessica Collins
Dacula
Summary
Dedicated professional seeking to advance a career with Publix in a management position that leverages strong organizational and multitasking skills. Maintains composure and professionalism in high-stress environments, ensuring efficiency and productivity are prioritized. Committed to upholding safety policies and quality procedures, safeguarding Publix's reputation while striving for operational excellence. Proactive team player fostering a collaborative atmosphere to achieve shared goals and enhance overall performance.
Overview
10
10
years of professional experience
Work History
Pre-Assembly Team Lead
Publix Fresh Kitchen Dacula, GA
08.2024 - Current
- I worked to assist in opening the brand new Atlanta Fresh Kitchen by leading the RTC processing department.
- I assisted in training all new incoming associates to uphold Publix standard for quality while working thru opportunities to improve the department.
- Streamlined workflows by implementing process improvements, reducing downtime and enhancing output.
- Facilitated communication between departments to resolve issues quickly and maintain smooth operations.
- Collaborated with management to identify areas for improvement, resulting in process enhancements and increased efficiency.
Pre-Assembly Teamlead
Publix Lakeland, FL
06.2022 - 07.2024
- My responsibilities included being a role model on the floor work participant with associates within the pre-assembly department.
- I was responsible for overseeing production processes to ensure associates were upholding all safety, quality, efficiency and culture expectations.
- I cross trained in multiple areas within the pre-assembly department.
- I was responsible to ensuring all GMP and GDP guidelines were followed during production.
Assistant General Manager
McDonald’s Auburndale, FL
03.2021 - 06.2022
- My responsibilities included supporting the general manager in all areas of business operation.
- I was responsible for maintaining the highest level of guest service and profitability for the store while also maintaining all safety standards.
- My other duties included guest recovery, scheduling, hiring, submitting orders, and counting inventory.
- I was also responsible for the coaching and development of the management team as well as following up on associate training and development.
Guest Service and Production Department Manager
McDonald’s Lakeland, FL
03.2016 - 02.2021
- I ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- I was also responsible for monitoring and maintaining a high level of food quality by monitoring crew procedures while coaching and correcting actions as needed.
Education
College Prep -
Milford High School
Highland, Michigan05.2008
Management Classes - undefined
McDonald’s Certification Program
03.2016
Skills
- Innovative problem solving
- Skilled in employee development
- Dedicated to safe operational practices
- Streamlined workflow processes
- Adaptable in diverse situations
- Scheduling coordination
- Collaborative teamwork
- Workplace safety
Timeline
Pre-Assembly Team Lead
Publix Fresh Kitchen Dacula, GA
08.2024 - Current
Pre-Assembly Teamlead
Publix Lakeland, FL
06.2022 - 07.2024
Assistant General Manager
McDonald’s Auburndale, FL
03.2021 - 06.2022
Guest Service and Production Department Manager
McDonald’s Lakeland, FL
03.2016 - 02.2021
Management Classes - undefined
McDonald’s Certification Program
College Prep -
Milford High School