Jessica Combs
Columbus
Summary
Dynamic Assistant General Manager at Checkers Rally's with proven expertise in staff management and operations oversight. Enhanced customer satisfaction through effective problem resolution and staff training. Skilled in inventory control, driving sales growth, and fostering a positive team environment, resulting in improved performance and customer retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Checkers Rally's
08.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Assistant Manager
Chuck E Cheese
05.2021 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate Of Applied Business - Business Administration And Management
Miller-Motte Technical College
Columbus, GAGED - General Studies
Tillinghurst Adult Education Center
Columbus03.2012
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Team leadership expertise
- Employee scheduling
- Operations oversight
- Sales techniques
- Customer retention
Certification
Servsafe
Timeline
Assistant General Manager
Checkers Rally's
08.2024 - Current
Assistant Manager
Chuck E Cheese
05.2021 - 08.2023
Associate Of Applied Business - Business Administration And Management
Miller-Motte Technical College
GED - General Studies
Tillinghurst Adult Education Center
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