Jessica Copeland

Monitored patient images, evaluated reports, and communicated necessary corrections to radiologists. Developed tracking letters for mammography and CT lung screenings. Managed lists for breast ultrasounds, MRI screenings, diagnostic mammography, and CT lung screenings. Assisted in mail room operations by dispatching patient letters. Compiled spreadsheets to document report discrepancies. Collaborated with radiologists to facilitate the processing of addendums.

• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
• Handled complaints and questions, and re-directed calls to other team members.
• Always go above and beyond to help patients with their scheduling needs.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitored labor and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled food costs to keep business operating within budget and increase profits.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.

• Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
• Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
• Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
• Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all team members involved in shipping operations.
• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
• Maintained accurate inventory records through diligent tracking and updating of stock levels.
• Collaborated with team members to ensure timely deliveries, resulting in increased customer satisfaction.
• Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping tasks.
• Checked and rechecked orders before packaging and shipping items.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitored labor and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled food costs to keep business operating within budget and increase profits.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.