Jessica Cowart
Waleska,GA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
21
21
years of professional experience
Work History
Fair Hearings Coordinator
Georgia Dept. of Family Children Services
09.2023 - Current
- Able to use programs such as Excel, Word and Outlook efficiently
- Completed state programs Food Stamp and Family Medicaid required for tasks. Able to use programs Gateway and GoScreen
- Promptly responded to inquiries and requests from prospective customers
- Ensure highest quality customer service is provided daily
- Able to multitask with several programs at one time
- Resolved complaints calmly and professionally to maintain customer satisfaction
- Kept high average of performance evaluations.
- Gathered and organized materials to support operations.
Front Office Manager
Kennedy Industries
07.2022 - 07.2023
- Educated customers about billing, payment processing and support policies and procedures
- Sought ways to improve processes and services provided
- Refunded money and adjusted bills to resolve customer service or billing complaints
- Answered customer questions about product availability and shipment times
- Promptly responded to inquiries and requests from prospective customers
- Maintained up-to-date knowledge of product and service changes
- Built strong relationships with customers and colleagues by providing friendly and personable service
- Managed 75+ incoming calls each day with utmost professionalism and knowledgeable service
Rural Carrier
United States Post Office
11.2016 - 04.2022
- Delivered mail along assigned 25-mile route
- Sold stamps, delivery services and related products at front counter
- Placed mail and parcels into mailboxes, on porches, or at garage doors for customers
- Ensure highest quality customer service is provided daily
- Resolved complaints calmly and professionally to maintain customer satisfaction
Master Hairstylist
Mane Kreations
12.2013 - 11.2016
- Assisted clients with choosing cuts or colors by offering personalized advice and style books
- Kept track of appointments and team schedules using master calendar system
- Colored hair expertly and to exact customer specifications by customizing approaches for different colors and hair types
- Earned customer trust and respect by completing quality work and incorporating personal preferences
- Booked client appointments from calls, walk-ins and social media
- Collaborate with owner for weekly booth rental expenses
Master Hairstylist
Fantastic Sam's
02.2005 - 12.2013
- Colored hair expertly and to exact customer specifications by customizing approaches for different colors and hair types
- Kept track of appointments and team schedules using master calendar system
- Assisted clients with choosing cuts or colors by offering personalized advice and style books
- Earned customer trust and respect by completing quality work and incorporating personal preferences
- Received and processed payments from patrons
Billing/Stock
Jones Bros Tree Service
01.2004 - 02.2005
- Set up work schedules for employees and handled all sick calls and recorded in each employee record
- Actively involved with the hire and discharge of employees
- Assisted with reviewing and distribution of employee payroll weekly
- Constructed contracts for new customers and reviewed prior to meetings
- Provided monthly billing statements to customers and managed all inquiries regarding any concerns
Education
Certificate - Medical Billing And Coding
DeVry Education
01-2026
Cosmetology - undefined
Chattahoochee Technical School
Jasper, GA02.2005
High School Diploma - undefined
Cherokee High School
Canton, GA05.2002
Skills
- Clerical Support
- Calm and Professional Under Pressure
- Reading Comprehension
- Corrective Actions
- Documentation
- Microsoft Office
- Technical Support
- Multi-line phone talent
- Verbal and written communication
- Clear communication
- Negotiation
- Customer service
- Schedule coordination
- MS office
- Client coordination
- Time management
- Problem-solving
- Document control
Timeline
Fair Hearings Coordinator
Georgia Dept. of Family Children Services
09.2023 - Current
Front Office Manager
Kennedy Industries
07.2022 - 07.2023
Rural Carrier
United States Post Office
11.2016 - 04.2022
Master Hairstylist
Mane Kreations
12.2013 - 11.2016
Master Hairstylist
Fantastic Sam's
02.2005 - 12.2013
Billing/Stock
Jones Bros Tree Service
01.2004 - 02.2005
Cosmetology - undefined
Chattahoochee Technical School
High School Diploma - undefined
Cherokee High School
Certificate - Medical Billing And Coding
DeVry Education
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