Jessica Daughtry
White Oak
Summary
Member service representative with expertise in transaction processing and risk assessment at interstate credit union. Skilled in building client relationships and enhancing satisfaction through effective communication and problem-solving. Recognized for attention to detail and strong knowledge of banking regulations, ensuring compliance and operational excellence. Proven ability to resolve complex issues and improve client satisfaction and retention rates.
Overview
19
19
years of professional experience
Work History
Member Service Representative (MSR)
Interstate Credit Union
08.2016 - Current
- Processed checks, loan payments, and deposits for members efficiently.
- Opened accounts and completed debit card and ACH dispute forms accurately.
- Assisted members with debit card inquiries and issues promptly.
- Reviewed loan applications for completeness and accuracy before submission.
- Evaluated credit reports to assess borrower risk and eligibility.
- Communicated with clients to gather essential documentation for loan processing.
- Coordinated with underwriters to facilitate timely loan approvals.
- Maintained detailed records of transactions, ensuring compliance with regulations.
Teller
Ameris Bank
05.2007 - 07.2016
- Processed transactions for deposits, withdrawals, and loan payments with accuracy and efficiency.
- Assisted clients with account openings and loan applications, ensuring compliance with regulations.
- Educated customers on banking products and digital solutions to enhance overall experience.
- Resolved client inquiries regarding account issues promptly to maintain satisfaction.
- Cross-sold banking products such as credit cards, loans, and investments to meet client needs.
- Maintained accurate customer records while performing daily cash drawer balancing and reconciliation.
- Built strong rapport with clients, promoting loyalty and addressing financial needs effectively.
- Greeted customers upon entry, directing them to appropriate services or personnel.
Education
Business Office Technology -
Wiregrass Technical College
Douglas, GA12-2011
Associates Degree of Science - Early Childhood Education
College of Coastal Georgia
Brunswick, GA12-2008
Early Childhood Education -
South Georgia College
Douglas, GASkills
- Microsoft Office proficiency
- Advanced word processing
- Email management
- Spreadsheet expertise
- Presentation creation
- Typing speed: 40-45 WPM
- Alphabetic, numeric, and geographic filing
- High-speed collating operation
- Multiline phone handling
- Teller and bank security training
- Banking law knowledge
- Customer service representative training
- Georgia Work Ready certified (Gold)
- Transaction and loan processing
- Risk and compliance assessment
- Financial product expertise
- Sales strategy development
- Problem-solving skills
- Attention to detail
- Effective communication skills
- Team collaboration abilities
- Conflict resolution techniques
- Time management skills
- Rapport building capabilities
Timeline
Member Service Representative (MSR)
Interstate Credit Union
08.2016 - Current
Teller
Ameris Bank
05.2007 - 07.2016
Business Office Technology -
Wiregrass Technical College
Associates Degree of Science - Early Childhood Education
College of Coastal Georgia
Early Childhood Education -
South Georgia College