Jessica Dees

Branch Manager - Albany, GA

• Ensure a high level of customer service across the branch, meeting or exceeding location goals.
• Drive market penetration for equipment rentals and increase branch revenue.
• Conduct performance reviews for staff and hold meetings to discuss strengths and areas for improvement.
• Lead daily morning safety meetings to reinforce the branch’s safety culture.
• Handle or assist in resolving customer service issues promptly and professionally.
• Review all rental contracts daily for accuracy and compliance.
• Assess fleet needs daily to maintain the utilization of Allied and CAT equipment.
• Assist with debt collection through phone calls or in-person visits.
• Interview, hire, and train employees; assign and direct work; evaluate performance; reward and discipline staff; address complaints and resolve problems.

Rental Specialist - Valdosta, GA

• Dispatch Drivers and planning loads to create the most effective
  delivery route and delivery schedules to maximize driver efficiency.
• Completing dispatch functions in accordance with company
  standards and procedures and safety regulations.
• Administer rental contracts, including rental out and in dates.
• Generate invoices, process payments, reconciling accounts and
  resolving billing discrepancies.
• Support Branch Manager in day-to-day operations.
• Delegate task and responsibilities to team members to maximize
  productivity.
• Train and mentor new employees.
• Handling customer complaints in a professional manner while
  offering solutions to a problem.
• Process purchase orders for a diverse range of materials.
• Checks availability of equipment with the shop, also schedules
  maintenance to meet deadlines.
• Sourcing equipment for customer rentals
• Proactively contacts the maintenance department to report
  equipment failure and facilitate repairs, ensuring minimum disruption to operations.
• Manage reconciliation of inventory, including discrepancies, and
  inaccuracies with product counts.

Yard Coordinator - Albany, GA

• Entered all shipping and receiving of machines & attachments in
  tracking system.
• Logged incoming equipment to maintain accurate inventory records. heavy rental equipment and customer machines to prep for shop.
• Oversaw equipment management and inventory in the yard to support operational efficiency.
• Loaded and unloaded machines and attachments on the yard.
• Participated in the required safety program & worked in a safe
  manner.

• Released/Shipped equipment from inventory to customers and LTL Carriers such as Central Transport,
  Averitt, AAA Cooper etc.
• First point of contact for customer questions/disputes related to the movement of equipment.
• Performed cycle counts to maintain inventory accuracy.
• Arranged pickups for customers.
• Inspected Inventory for Ritchie Bros. online auction sales.
• Gathered and verified equipment information.

• Traveled to vendor sites and verified onsite inventory.
• Examined the accuracy of documents and journal entries by reviewing financial and accounting
  records.
• Prepared and submitted daily task reports for senior auditors.
• Inspected the vin/serial number for each unit reported on the dealer's floor plan.
• Met with dealership personnel to determine the whereabouts of units that were not found during the
  onsight verification process.
• Communicated with finance company personnel with audit results, dealer conditions and collections.
• Completed audit workpapers by documenting audit tests and findings.

• Submitted life insurance policies.
• Filling and answering phones.
• Taking care of customer needs.

• Oversaw the registration of commercial vehicles, IFTA, quarterly fuel tax, and all necessary permits for semis.
• Ensured accurate tracking of maintenance for trucks and trailers. of truck and trailer maintenance.
• Collected soil samples for customers.
• Received and entered soil sample data into computer.
• Generated soil sample results in formulas for fertilizer spreader.
• Developed field records for customers to detail fertilizer application rates per acre for each individual field.
• Entered and paid invoices.